对新服务开发工具的调查

2012 IEEE International Conference on Management of Innovation & Technology (ICMIT) Pub Date : 2012-06-11 DOI:10.1109/ICMIT.2012.6225896

D. Jin, K. Chai, Chi-chuan Wu, K. Tan

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引用次数: 5

摘要

本研究对新服务开发(NSD)工具进行了全面的研究。我们进行了全面的文献综述，以确定常用的NSD工具，以及它们的用途、优势和劣势。我们在新加坡金融机构中进行了一项大规模调查，以提供有关NSD工具使用模式、它们对NSD绩效的影响以及NSD创新的偶然性的经验证据。结果表明:(1)服务企业对NSD工具的利用仍然不足;(2) NSD工具对NSD性能有正向影响;(3)当服务对企业和客户来说都是新的时，更多的工具被采用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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A survey of new service development tools

This study takes a holistic view on new service development (NSD) tools. A thorough literature review was conducted to identify the commonly used NSD tools, together with their purposes, strengths and weaknesses. We executed a large-scale survey among Singapore financial institutions to offer empirical evidences regarding NSD tools usage patterns, their impacts on NSD performance, and the contingencies on NSD innovativeness. The results showed that: (1) NSD tools are still underutilized in service firms; (2) NSD tools have positive influences on NSD performance; and (3) more tools are adopted when services are new to the firm and new to the customer.

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2012 IEEE International Conference on Management of Innovation & Technology (ICMIT)

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