{"title":"Analisis Sistem Antrian pada Pelayanan Help Desk UPT TIK Institut Teknologi Sumatera Menggunakan Teori Antrian","authors":"D. Rianti, Utriweni Mukhaiyar, Lutfi Mardianto","doi":"10.35472/indojam.v2i1.534","DOIUrl":null,"url":null,"abstract":"The analysis of the queuing system at the Help Desk service of the UPT TIK Institut Teknologi Sumatera includes the number of ticket arrivals, the average length of service time, and the number of service facilities (admin). The data for the number of Help Desk tickets are Poisson distributed and the service time is the Exponential distribution. The size of the steady-state in the service has a value of so that an analysis of the performance size of the queue system can be carried out. The data used in the study are Help Desk ticket data for the period November 2020-February 2021. The results obtained indicate that the queue model for the Help Desk service can be added to the server (admin). The addition of a server in the service can reduce the workload significantly. The queue model that can be applied is M/M/3:FCFS/∞/∞ by adding one server (admin), from the previous model, namely M/M/2:FCFS/∞/∞.","PeriodicalId":293313,"journal":{"name":"Indonesian Journal of Applied Mathematics","volume":"21 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2022-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Indonesian Journal of Applied Mathematics","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.35472/indojam.v2i1.534","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
摘要
对UPT TIK Institut Teknologi sumatra的帮助台服务排队系统的分析包括抵港人数、平均服务时间和服务设施(行政)的数量。Help Desk ticket的数量数据为泊松分布，服务时间为指数分布。服务中稳态的大小有一个值，这样就可以对队列系统的性能大小进行分析。研究中使用的数据是2020年11月至2021年2月期间的Help Desk票务数据。得到的结果表明，Help Desk服务的队列模型可以添加到服务器(admin)中。在服务中添加服务器可以显著减少工作负载。可以应用的队列模型是M/M/3:FCFS/∞/∞，在之前的模型上增加一个服务器(admin)，即M/M/2:FCFS/∞/∞。
Analisis Sistem Antrian pada Pelayanan Help Desk UPT TIK Institut Teknologi Sumatera Menggunakan Teori Antrian
The analysis of the queuing system at the Help Desk service of the UPT TIK Institut Teknologi Sumatera includes the number of ticket arrivals, the average length of service time, and the number of service facilities (admin). The data for the number of Help Desk tickets are Poisson distributed and the service time is the Exponential distribution. The size of the steady-state in the service has a value of so that an analysis of the performance size of the queue system can be carried out. The data used in the study are Help Desk ticket data for the period November 2020-February 2021. The results obtained indicate that the queue model for the Help Desk service can be added to the server (admin). The addition of a server in the service can reduce the workload significantly. The queue model that can be applied is M/M/3:FCFS/∞/∞ by adding one server (admin), from the previous model, namely M/M/2:FCFS/∞/∞.
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