乐祥居医院急诊室护士与患者家属沟通障碍的类型

Evi . Aisyah, Meisuri . ., F. Lubis
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引用次数: 0

摘要

本研究的目的是描述在Doloksanggul医院急诊室护士与病人家属之间的沟通障碍的类型。本研究采用描述性定性研究方法。本研究的资料为德洛上居医院护士与病人家属的谈话话语。采用参与式观察法收集资料。结果表明:(1)德洛上居医院急诊室最常见的沟通障碍类型为流程障碍(4%)、语义障碍(32%)、物理和文化障碍(1%)、心理障碍(12%)、感知障碍(16%)。其次,优势类型与心理障碍有关。从对沟通障碍实现类型的分析中发现,心理障碍数量最多,表现为精神状态不稳定或因患者家庭状况对患者的担忧而产生的恐慌造成沟通障碍。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
TYPES OF BARRIERS TO COMMUNICATION IN EMERGENCY ROOM BETWEEN NURSE AND PATIENT’S FAMILY IN DOLOKSANGGUL HOSPITAL
The objective of this study was to describe types of barriers to communication in emergency room between nurse and patient’s family in Doloksanggul hospital. This research was conducted by using descriptive qualitative research. The data of this study were utterances in conversation between nurse and patient’s family in Doloksanggul hospital. Participant observation technique was performed to collect the data. The results showed that (1) The types of communication barriers most frequently encountered in emergency room of the Doloksanggul Hospital 4% related to process barriers, 32 % related to semantic barriers, 1 % related to physical and cultural barriers, 12% related to psychological barriers, and 16 % related to perception. Then, the dominant type is related to psychological barriers. From the analyzed realization types of barriers to communication it was found that Psychological barriers was the largest number, it showed that unstable mental condition or panic because of the patient's family situation who worried about the patient create barrier to communication.
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