Martin Biallas, Guang Lu, Mirjam Stieger, Richard Moist, Aliaksei Adrushevich, Andrew Paice
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Exploring the Potential of Conversational Interfaces for Care of Older Adults: Insights from Stakeholder Workshops.
This study aimed to explore the utilisation of conversational interfaces (CIs) by local care service providers (CSPs) and their potential applications in improving the quality of life for older adults. Two workshops were conducted with stakeholders to gather insights and requirements. Although currently not yet utilised by CSPs, stakeholders expressed their openness towards CIs and believed that older adults are very likely to appear receptive to them. Loneliness and isolation were identified as significant challenges, even among older adults living in care institutions. Key requirements for chatbots included complementarity to in-person interactions, user-friendliness, 24/7 availability, and seamless integration into daily life. Ethical considerations, data privacy, and security were emphasised, also highlighting the importance of transparency and limited data retention. Various use cases were discussed, such as assistance, self-management tools, and reminders. The financing issues remained inconclusive, but health insurances showed their potential interest in solutions targeting loneliness.
期刊介绍：
This book series was started in 1990 to promote research conducted under the auspices of the EC programmes’ Advanced Informatics in Medicine (AIM) and Biomedical and Health Research (BHR) bioengineering branch. A driving aspect of international health informatics is that telecommunication technology, rehabilitative technology, intelligent home technology and many other components are moving together and form one integrated world of information and communication media.
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