经验教训:建立全面的远程保健质量方案。

IF 1 4区医学 Q4 HEALTH CARE SCIENCES & SERVICES

American Journal of Medical Quality Pub Date : 2022-09-01 DOI:10.1097/JMQ.0000000000000071

Crystal Kong-Wong, Meridith A Weiss, Molly Shumway, Anneliese Schleyer, Erin Aas, Marcia Rhodes, John D Scott

{"title":"经验教训:建立全面的远程保健质量方案。","authors":"Crystal Kong-Wong, Meridith A Weiss, Molly Shumway, Anneliese Schleyer, Erin Aas, Marcia Rhodes, John D Scott","doi":"10.1097/JMQ.0000000000000071","DOIUrl":null,"url":null,"abstract":"The UW Medicine Telehealth Services team developed a comprehensive telehealth Quality Improvement (QI) program founded upon 5 QI pillars: incident reporting, patient experience surveys, patient complaints, peer review, and targeted QI projects. The authors outline the foundation of this QI program, early trends from peer review, patient experience surveys, and telehealth utilization by demographic group. Telehealth quality should be scrutinized with the same rigor applied to in-person care. All health systems should establish a telehealth QI program.","PeriodicalId":7539,"journal":{"name":"American Journal of Medical Quality","volume":"37 5","pages":"456-463"},"PeriodicalIF":1.0000,"publicationDate":"2022-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Lessons Learned: Building a Comprehensive Telehealth Quality Program.\",\"authors\":\"Crystal Kong-Wong, Meridith A Weiss, Molly Shumway, Anneliese Schleyer, Erin Aas, Marcia Rhodes, John D Scott\",\"doi\":\"10.1097/JMQ.0000000000000071\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The UW Medicine Telehealth Services team developed a comprehensive telehealth Quality Improvement (QI) program founded upon 5 QI pillars: incident reporting, patient experience surveys, patient complaints, peer review, and targeted QI projects. The authors outline the foundation of this QI program, early trends from peer review, patient experience surveys, and telehealth utilization by demographic group. Telehealth quality should be scrutinized with the same rigor applied to in-person care. All health systems should establish a telehealth QI program.\",\"PeriodicalId\":7539,\"journal\":{\"name\":\"American Journal of Medical Quality\",\"volume\":\"37 5\",\"pages\":\"456-463\"},\"PeriodicalIF\":1.0000,\"publicationDate\":\"2022-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"American Journal of Medical Quality\",\"FirstCategoryId\":\"3\",\"ListUrlMain\":\"https://doi.org/10.1097/JMQ.0000000000000071\",\"RegionNum\":4,\"RegionCategory\":\"医学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q4\",\"JCRName\":\"HEALTH CARE SCIENCES & SERVICES\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"American Journal of Medical Quality","FirstCategoryId":"3","ListUrlMain":"https://doi.org/10.1097/JMQ.0000000000000071","RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"HEALTH CARE SCIENCES & SERVICES","Score":null,"Total":0}

引用次数: 0

摘要

UW医学远程医疗服务团队开发了一个全面的远程医疗质量改进(QI)计划，该计划建立在5个QI支柱上:事件报告、患者体验调查、患者投诉、同行评审和有针对性的QI项目。作者概述了这个QI计划的基础，来自同行评审的早期趋势，患者经验调查，以及人口群体的远程医疗利用。远程保健的质量应该像面对面护理一样严格加以审查。所有的卫生系统都应该建立远程卫生系统优化规划。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

Lessons Learned: Building a Comprehensive Telehealth Quality Program.

The UW Medicine Telehealth Services team developed a comprehensive telehealth Quality Improvement (QI) program founded upon 5 QI pillars: incident reporting, patient experience surveys, patient complaints, peer review, and targeted QI projects. The authors outline the foundation of this QI program, early trends from peer review, patient experience surveys, and telehealth utilization by demographic group. Telehealth quality should be scrutinized with the same rigor applied to in-person care. All health systems should establish a telehealth QI program.

求助全文

通过发布文献求助，成功后即可免费获取论文全文。去求助

来源期刊

American Journal of Medical Quality 医学-卫生保健

CiteScore

1.90

自引率

7.10%

发文量

124

审稿时长

6-12 weeks

期刊介绍： The American Journal of Medical Quality (AJMQ) is focused on keeping readers informed of the resources, processes, and perspectives contributing to quality health care services. This peer-reviewed journal presents a forum for the exchange of ideas, strategies, and methods in improving the delivery and management of health care.