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Determinants of Customer Satisfaction That Impact Electricity Repurchase Decisions: Evidence From Electricity Companies in Indonesia 影响电力回购决策的客户满意度决定因素：印度尼西亚电力公司的证据
Dinasti International Journal of Education Management And Social Science Pub Date : 2024-01-30 DOI: 10.31933/dijemss.v5i2.2254
Mohammad Ahsan, Aminullah Assagaf, Slamet Riyadi, Sukesi Sukesi, Eddy Yunus, Sri Utami Ady, Suyanto Suyanto
{"title":"Determinants of Customer Satisfaction That Impact Electricity Repurchase Decisions: Evidence From Electricity Companies in Indonesia","authors":"Mohammad Ahsan, Aminullah Assagaf, Slamet Riyadi, Sukesi Sukesi, Eddy Yunus, Sri Utami Ady, Suyanto Suyanto","doi":"10.31933/dijemss.v5i2.2254","DOIUrl":"https://doi.org/10.31933/dijemss.v5i2.2254","url":null,"abstract":"The purpose of this study is to determine the effect of marketing mix and service quality on customer satisfaction and its impact on electricity repurchase decisions, a case study on electricity companies in Indonesia. This research uses power electricity product categories and customer service provided by electricity companies. The population of this study is electricity customers spread throughout the territory of Indonesia using questionnaires of 250 respondents. This study used a multiplier regression analysis technique with SPSS Statistical Version 25 statistical processing. Research results, First, electricity customer satisfaction is significantly influenced by price, distribution channels, promotions, and service quality;  Second, customer satisfaction has a positive and significant effect on the decision to repurchase electricity, Third, simultaneously product, price, distribution channel, promotion, and service quality have a significant effect on customer satisfaction and repurchase decisions, Fourth, customer satisfaction can mediate the influence of price, distribution channels, promotions, and service quality on repurchase decisions,   But it is unable to mediate the influence of the product. The results of this study enrich the empirical literature on Marketing Mix theory, Service Quality, Customer Satisfaction, and Purchasing Decisions. Electricity companies can implement a marketing mix and service quality to improve customer satisfaction and electricity repurchase decisions. The originality of this study on mediating customer satisfaction on the effect of marketing mix and service quality on electricity repurchase decisions, no previous study has examined its effect on electricity companies in Indonesia.","PeriodicalId":357147,"journal":{"name":"Dinasti International Journal of Education Management And Social Science","volume":"428 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140479831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Influence of Leadership Style and Organizational Culture on Employee Performance Through Motivation as Mediation (At PT. Siam-Indo Gypsum Industry) 以激励为中介的领导风格和组织文化对员工绩效的影响(以PT. Siam-Indo石膏行业为例)
Dinasti International Journal of Education Management And Social Science Pub Date : 2023-05-04 DOI: 10.31933/dijemss.v4i4.1810
Bhakti Yuliadi Rahmatullah, Kasmir Kasmir
{"title":"The Influence of Leadership Style and Organizational Culture on Employee Performance Through Motivation as Mediation (At PT. Siam-Indo Gypsum Industry)","authors":"Bhakti Yuliadi Rahmatullah, Kasmir Kasmir","doi":"10.31933/dijemss.v4i4.1810","DOIUrl":"https://doi.org/10.31933/dijemss.v4i4.1810","url":null,"abstract":"The goal of this research is to look at the impact of Leadership Style and Organizational Culture on Employee Performance using Motivation as a mediation. With a random sample approach of 176 people, the population of this study is all employees of PT. Siam-Indo Gypsum Industry in Bekasi Regency. The Structural Equation Model-Partial Least Squares is used to analyze the data (SEM-PLS). According to the findings of this study, Leadership Style and Organizational Culture have a direct and considerable beneficial influence on motivation. Employee performance is directly affected by motivation in a favorable and meaningful way. Leadership Style and Organizational Culture have no direct influence on employee performance, but they do have a considerable effect with perfect mediation through Motivation. The article discusses the ramifications of this discovery. It is recommended that leaders be able to cooperate well with their subordinates, provide clear and easy-to-understand work procedures, and provide awards and work according to their abilities.","PeriodicalId":357147,"journal":{"name":"Dinasti International Journal of Education Management And Social Science","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133465417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Positive Thinking Model for Women Who Have Body Dissatisfaction 对身体不满意的女性的积极思考模式
Dinasti International Journal of Education Management And Social Science Pub Date : 2023-04-30 DOI: 10.31933/dijemss.v4i4.1805
Rudi Dwi Maryanto
{"title":"Positive Thinking Model for Women Who Have Body Dissatisfaction","authors":"Rudi Dwi Maryanto","doi":"10.31933/dijemss.v4i4.1805","DOIUrl":"https://doi.org/10.31933/dijemss.v4i4.1805","url":null,"abstract":"This study aimed to establish a correlation between positive thinking and body dissatisfaction among women aged 20 to 40 residing in Sampang. With a quantitative approach, the study surveyed 344 individuals through online questionnaires using Google Forms. Nonparametric statistics, specifically Spearman Brown correlation test, was used for data analysis. Results showed a significant negative relationship between positive thinking (independent variable) and body dissatisfaction (dependent variable), with a Spearman Brown Correlation Coefficient of -0.509 at a significance level (p) of 0.000. The findings suggest that positive thinking can have a significant impact on reducing body dissatisfaction in women. In women, a positive outlook corresponds to reduced body dissatisfaction, meaning that as women become more positive in their thinking, their body dissatisfaction tends to decrease. Conversely, a lack of positive thinking in women leads to an increase in body dissatisfaction.","PeriodicalId":357147,"journal":{"name":"Dinasti International Journal of Education Management And Social Science","volume":"59 5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116266666","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Factors That Affect the Quality Of Vocational Education Graduates in the 4.0 Era: Job Readiness, Skills and Digital Services 影响4.0时代职业教育毕业生素质的因素:就业准备、技能和数字服务
Dinasti International Journal of Education Management And Social Science Pub Date : 2023-04-12 DOI: 10.31933/dijemss.v4i4.1734
A. Irfansyah, Suparji, B. Suprianto, Cris Kuntadi, Heri Sudarmaji
{"title":"Factors That Affect the Quality Of Vocational Education Graduates in the 4.0 Era: Job Readiness, Skills and Digital Services","authors":"A. Irfansyah, Suparji, B. Suprianto, Cris Kuntadi, Heri Sudarmaji","doi":"10.31933/dijemss.v4i4.1734","DOIUrl":"https://doi.org/10.31933/dijemss.v4i4.1734","url":null,"abstract":"Vocational education is an education that provides technical skills, knowledge and abilities needed by the workforce in various industrial sectors, but currently there are many graduates who are not accepted to work in the industrial sector, including because the graduates do not have the quality that adequate according to industry standards.  The purpose of this study is to find out several factors that affect the quality of graduates. This research method is a literature review taken from several digital search sources of scientific journals such as the Garuda website, Researchgate and Google Scholar. The results obtained are that the factors that affect the quality of graduates are: (1) job readiness, (2) skills, and (3) digital service capabilities. Meanwhile, several other factors that need to be made for further studies are factors  (1) disciplinary attitude, (2) independence, and (3) academic achievement.","PeriodicalId":357147,"journal":{"name":"Dinasti International Journal of Education Management And Social Science","volume":"146 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123986907","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Share Price Model in Lq45 Companies Listed on The Indonesia Stock Exchange 印尼证券交易所Lq45上市公司的股价模型
Dinasti International Journal of Education Management And Social Science Pub Date : 2023-04-04 DOI: 10.31933/dijemss.v4i4.1783
Dwi Sihono Raharjo
{"title":"Share Price Model in Lq45 Companies Listed on The Indonesia Stock Exchange","authors":"Dwi Sihono Raharjo","doi":"10.31933/dijemss.v4i4.1783","DOIUrl":"https://doi.org/10.31933/dijemss.v4i4.1783","url":null,"abstract":"This research undertakes an in-depth analysis to examine the correlation between Price to Book Value, Price Earning Ratio, and asset growth on stock prices. Return On Equity was used as a moderating variable in scrutinizing LQ45 companies registered on the Indonesia Stock Exchange. The study targeted companies featured in the LQ45 list on the Indonesia Stock Exchange during 2019 - 2022. A purposive sampling method was employed to select a representative sample of 26 companies for the regression analysis, which was conducted using a multiple linear model. The results indicated that Price to Book Value, Price Earning Ratio, and asset growth collectively had a significant impact on stock prices. However, individually, Price to Book Value and asset growth demonstrated a notable effect on stock prices. Residual test analyses were also carried out to validate the results. The impact of the price earning ratio on stock prices is negligible. However, it's worth noting that the profitability variable can act as a moderating variable, either amplifying or diminishing the influence of independent variables on stock prices.","PeriodicalId":357147,"journal":{"name":"Dinasti International Journal of Education Management And Social Science","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125998038","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Application of Google Meet’s Synchronous Learning and Asychronous E-Learning on Learning Effectiveness b谷歌Meet同步学习与异步E-Learning在学习效果上的应用
Dinasti International Journal of Education Management And Social Science Pub Date : 2023-03-21 DOI: 10.31933/dijemss.v4i3.1813
Meriyati, E. Hadiati, Agus Jatmiko
{"title":"Application of Google Meet’s Synchronous Learning and Asychronous E-Learning on Learning Effectiveness","authors":"Meriyati, E. Hadiati, Agus Jatmiko","doi":"10.31933/dijemss.v4i3.1813","DOIUrl":"https://doi.org/10.31933/dijemss.v4i3.1813","url":null,"abstract":"Application of Google Meet's Synchronous Learning and Asynchronous E-Learning to Learning Effectiveness is a scientific article of literature study within the scope of Education Management science. The purpose of this article is to build a hypothesis of the influence between variables that will be used in further research. Research objects are sourced from online libraries, Google Scholar, Mendeley and other academic online media. Library research methods, from e-books and open access e-journals. The results of this study are: 1) Google Meet Synchronous Learning has an effect on Learning Effectiveness; 2) Asynchronous Learning E-Learning influences Learning Effectiveness; and 3) Google Meet Synchronous Learning affects E-Learning Asynchronous Learning.","PeriodicalId":357147,"journal":{"name":"Dinasti International Journal of Education Management And Social Science","volume":"81 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122694294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Effect of Enterprise Risk Management and Intellectual Capital Disclosure on Firm Value 企业风险管理与智力资本披露对企业价值的影响
Dinasti International Journal of Education Management And Social Science Pub Date : 2023-02-20 DOI: 10.31933/dijemss.v4i3.1684
Wendy Salim Saputra, Yongki Saputra, Kartika Koswara, Stevani Wahyu Herawati, Laurensia Amelia Septi Anggita Sae
{"title":"The Effect of Enterprise Risk Management and Intellectual Capital Disclosure on Firm Value","authors":"Wendy Salim Saputra, Yongki Saputra, Kartika Koswara, Stevani Wahyu Herawati, Laurensia Amelia Septi Anggita Sae","doi":"10.31933/dijemss.v4i3.1684","DOIUrl":"https://doi.org/10.31933/dijemss.v4i3.1684","url":null,"abstract":"The establishment of a company has a clear purpose. In carrying out business activities to achieve company goals, of course the company will face various risks. Risk can be said as the possible outcome of a process that does not meet expectations. ERM began to be recognized by the public after the Committee of Sponsoring Organization of The Treadway Commission (COSO) published it in 2004. ERM can be said to be a comprehensive and useful approach for managing overall corporate risk, reducing threat levels, and maximizing opportunities. Apart from enterprise risk management, intellectual capital is also an important non-financial information to be disclosed in a company's financial statements. Intellectual Capital is information and knowledge that can be applied to a job to create value in the company. The purpose of this study was to determine the effect of disclosure of enterprise risk management and intellectual capital on company value in LQ45 companies listed on the Indonesia Stock Exchange in the 2018-2020 period. The research method used in this research is hypothesis testing, namely to analyze the effect of enterprise risk management disclosures and company value intellectual capital. Based on the research conducted, it was found that enterprise risk management affects firm value in a negative direction, while intellectual capital has no effect on firm value.","PeriodicalId":357147,"journal":{"name":"Dinasti International Journal of Education Management And Social Science","volume":"207 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129391138","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Influence of Internal Audit, Information & Communication, and Monitoring of Internal Control Performance 内部审计、信息沟通和内部控制绩效监测的影响
Dinasti International Journal of Education Management And Social Science Pub Date : 2023-02-14 DOI: 10.31933/dijemss.v4i3.1676
Ery Herliana, Cris Kuntadi
{"title":"Influence of Internal Audit, Information & Communication, and Monitoring of Internal Control Performance","authors":"Ery Herliana, Cris Kuntadi","doi":"10.31933/dijemss.v4i3.1676","DOIUrl":"https://doi.org/10.31933/dijemss.v4i3.1676","url":null,"abstract":"Weak internal controls can cause fraud in the organization or company. This causes need for internal control performance which is influenced by several factors to minimize the risk of loss by fraud. This research is aim to know the effect of internal audit, information & communication, and monitoring on internal control performance. The research method used a qualitative method and literature review or library research. The results of this literature review article are: 1) Internal audit has an effect on internal control performance; 2) Information & communication affects the performance of internal control; and 3) Monitoring affects the performance of internal control.","PeriodicalId":357147,"journal":{"name":"Dinasti International Journal of Education Management And Social Science","volume":"71 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127709094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Impact of Organizational Culture and Motivation on Employee Performance Using Compensation as an Intervening Variable at PT. Inti Prima Rasa 组织文化和激励对员工绩效的影响——以薪酬为中介变量
Dinasti International Journal of Education Management And Social Science Pub Date : 2023-02-04 DOI: 10.31933/dijemss.v4i3.1662
Nani Puryati, Masydzulhak Djamil
{"title":"The Impact of Organizational Culture and Motivation on Employee Performance Using Compensation as an Intervening Variable at PT. Inti Prima Rasa","authors":"Nani Puryati, Masydzulhak Djamil","doi":"10.31933/dijemss.v4i3.1662","DOIUrl":"https://doi.org/10.31933/dijemss.v4i3.1662","url":null,"abstract":"The goal of this study was to examine the relationship between organizational culture and motivation and employee performance at PT. Inti Prima Rasa using compensation as an intervening variable. a quantitative descriptive research design was used by the authors in 200 participants made up the sample of 133 respondents for survey. The Partial Least Squares approach is an analysis technique (PLS), Research results prove that (1) motivation influences compensation positively and significantly, (2) Compensation is positively impacted by organizational culture.(3) motivation influences performance positive and significant. (4) Organizational culture has a positively and significantly influence on performance. (5) Employee performance is positively and significantly affected by compensation. (6) Employee performance is significantly impacted and improved by motivation through compensation. (7) Organizational culture has a favorable and considerable impact on employee performance through compensation as an intervening factor. Motivation and organizational culture must be improved in order to improve the performance of employees of PT. Inti Prima Rasa in order to carry out its duties and obligations properly.","PeriodicalId":357147,"journal":{"name":"Dinasti International Journal of Education Management And Social Science","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123471049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analysis Of Price Perception, Brand Awareness, Delivery Quality On Customer Satisfaction And Repurchase Intention 价格感知、品牌认知、交付质量对顾客满意和再购买意愿的影响分析
Dinasti International Journal of Education Management And Social Science Pub Date : 2023-02-02 DOI: 10.31933/dijemss.v4i3.1615
Dhimas Mahardhika, Adi Nurmahdi, Dhimas Mahardhika1
{"title":"Analysis Of Price Perception, Brand Awareness, Delivery Quality On Customer Satisfaction And Repurchase Intention","authors":"Dhimas Mahardhika, Adi Nurmahdi, Dhimas Mahardhika1","doi":"10.31933/dijemss.v4i3.1615","DOIUrl":"https://doi.org/10.31933/dijemss.v4i3.1615","url":null,"abstract":"This research was conducted to know the effect of perceived price, brand awareness, quality of delivery on customer satisfaction and repurchase intention. This study used Menantea products in Pajajaran, Bogor and the number of samples used in this study were 255 respondents. This study used a purposive sampling, a questionnaire procedure, and used partial least squares (PLS). The findings explained that perceived price, brand awareness, and quality of delivery had a significant impact on customer satisfaction and repurchase intention. Customer satisfaction has a positive and significant effect on repurchase intention. The management implication in this study is to increase repurchase intention and customer satisfaction. It is necessary to improve product quality so that consumers have the impression that the prices offered are in accordance with quality, increase consumer awareness via internet promotions, and improve the quality of product/service delivery by increasing operating hours, to serve consumers.","PeriodicalId":357147,"journal":{"name":"Dinasti International Journal of Education Management And Social Science","volume":"118 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116603622","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
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