{"title":"Servitization Goes to the Psychologist","authors":"P. Kristensson, Peter R. Magnusson","doi":"10.1142/9789813273382_0009","DOIUrl":"https://doi.org/10.1142/9789813273382_0009","url":null,"abstract":"The following sections are included: Introduction The Platform to Servitization Five Techniques to Start and Perpetuate Change Perpetuating the Change Using the Five Techniques in Change Projects R ...","PeriodicalId":280502,"journal":{"name":"Service Innovation for Sustainable Business","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132600214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Erik Wästlund, Poja Shams, T. Otterbring, Matos Ricardo
{"title":"Unveiling the Hidden Aspects of Service Innovation: Using Eye Tracking to Understand and Enhance Customer Experience","authors":"Erik Wästlund, Poja Shams, T. Otterbring, Matos Ricardo","doi":"10.1142/9789813273382_0010","DOIUrl":"https://doi.org/10.1142/9789813273382_0010","url":null,"abstract":"Unveiling the Hidden Aspects of Service Innovation : Using Eye Tracking to Understand and Enhance Customer Experience","PeriodicalId":280502,"journal":{"name":"Service Innovation for Sustainable Business","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126171622","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Creating the Perfect Match: Roles and Archetypes of Open Service Innovation","authors":"Per Myhrén, Lars Witell, M. Åkesson","doi":"10.1142/9789813273382_0008","DOIUrl":"https://doi.org/10.1142/9789813273382_0008","url":null,"abstract":"","PeriodicalId":280502,"journal":{"name":"Service Innovation for Sustainable Business","volume":"94 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131049601","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Resource Integration Processes as a Microfoundation for Service Innovation","authors":"Rolf Findsrud, Sebastian Dehling","doi":"10.1142/9789813273382_0006","DOIUrl":"https://doi.org/10.1142/9789813273382_0006","url":null,"abstract":"Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept ...","PeriodicalId":280502,"journal":{"name":"Service Innovation for Sustainable Business","volume":"226 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123701120","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"From Customer Feedback to Innovation: The IKEA Innovation Journey from Screws to Click","authors":"B. Tronvoll, B. Edvardsson, M. Möllerskov-Jonzon","doi":"10.1142/9789813273382_0005","DOIUrl":"https://doi.org/10.1142/9789813273382_0005","url":null,"abstract":"The following sections are included: Introduction Democratic Design as a Basis for Customer-Centric Innovation Discussion References","PeriodicalId":280502,"journal":{"name":"Service Innovation for Sustainable Business","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127067699","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}