{"title":"E-SERVQUAL JAKO METODA OCENY JAKOŚCI CYFROWEJ USŁUGI POCZTOWEJ","authors":"K. Kowalik, D. Klimecka-Tatar","doi":"10.30657/QPI.2019.10.09","DOIUrl":"https://doi.org/10.30657/QPI.2019.10.09","url":null,"abstract":": The objective of the article has been to present assessing the quality of the digital postal service using the E-Servqual method. The first part of the study contains the theoretical framework of the Servqual method and the E-Servqual method established on its foundations- the assumptions of these methods, their practical use and the rules for the interpretations of results have been presented. Afterwards, the context of the study includes the results of empirical research- an attempt to assess the quality level of the digital postal service using the standard dimensions of the E-Servqual method.","PeriodicalId":275323,"journal":{"name":"Quality Production Improvement","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127752442","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"APPLICATION OF SELECTED METHODS OF INDUSTRIAL ENGINEERING IN ENTERPRISES IN THE CONTEXT OF SUSTAINABLE PRODUCTION","authors":"H. Fidlerová, M. Mĺkva","doi":"10.30657/QPI.2018.09.04","DOIUrl":"https://doi.org/10.30657/QPI.2018.09.04","url":null,"abstract":"","PeriodicalId":275323,"journal":{"name":"Quality Production Improvement","volume":"444 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123587130","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"ANALYSIS AND EVALUATION OF SERVICE QUALITY, QUALITY IMPROVEMENT – CASE STUDY","authors":"K. Kowalik, D. Klimecka-Tatar","doi":"10.30657/qpi.2018.09.05","DOIUrl":"https://doi.org/10.30657/qpi.2018.09.05","url":null,"abstract":"","PeriodicalId":275323,"journal":{"name":"Quality Production Improvement","volume":"74 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131082347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"OUTSOURCING SERVICES IN THE AUTOMOTIVE SECTOR – MARKET OVERVIEW","authors":"A. Jasińska, J. Jasinski","doi":"10.30657/QPI.2018.09.01","DOIUrl":"https://doi.org/10.30657/QPI.2018.09.01","url":null,"abstract":"Constantly growing and restrictive requirements of the automotive industry make the ability to react quickly to the customer's needs become very important in the operations of enterprises. Concentrating the company around the final units of the production chain, i.e. customers / buyers, requires constant improvement, and thus enforces changes and reindustrialisation / reorientation in the way businesses operate. The concept of using external companies' services is also a response to the growing market requirements. on order, which indicates the need to compete with the level and quality of service, and above all, increasing competitiveness in terms of efficiency in satisfying the needs of customers. The solution enabling obtaining the required flexibility is the outsourcing of services in the company, consisting, for example, in the implementation of activities related to sorting the product, its assembly, but also quality control, or internal logistics. The paper discusses the market of outsourcing services in the automotive industry and presents the main benefits and threats resulting from the operation of outsourcing companies and the implementation of outsourcing concepts in industry companies. Attention was also paid to the causes of separation of some processes in the automotive industry's production sector, and the analysis and identification of accepted production strategies by automotive sector companies based on the model of flexible production and lean manufacturing.","PeriodicalId":275323,"journal":{"name":"Quality Production Improvement","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126976475","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"ANALIZA PROBLEMÓW W SYSTEME ZARZĄDZANIA PRODUKCJĄ W WYBRANYM PRZEDSIĘBIORSTWIE","authors":"K. Knop","doi":"10.30657/QPI.2018.09.08","DOIUrl":"https://doi.org/10.30657/QPI.2018.09.08","url":null,"abstract":"","PeriodicalId":275323,"journal":{"name":"Quality Production Improvement","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131048889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"PRZYCZYNY WYPADKÓW PRZY PRACY ORAZ IDENTYFIKACJA DOLEGLIWOŚCI ZDROWOTNYCH ZWIĄZANYCH Z PRACĄ ZAWODOWĄ, W OPINII PRACOWNIKÓW POLSKICH PRZEDSIĘBIORSTW „MAŁEJ WIELKOŚCI”","authors":"M. Niciejewska","doi":"10.30657/QPI.2018.09.09","DOIUrl":"https://doi.org/10.30657/QPI.2018.09.09","url":null,"abstract":": The article presents the results of research conducted among employees of the smallest business entities in Poland. The research concerned the causes of accidents at work, which take place in the surveyed business entities and health related problems with the work performed, which are identified by the respondents. The results show trends in the subject taken and indicate those areas that need improvement in terms of security and to protect the health of employees of small-sized enterprises.","PeriodicalId":275323,"journal":{"name":"Quality Production Improvement","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121708064","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"STRATEGIC MANAGEMENT AND ORGANIZATION PERFORMANCE IN THE CONTEXT OF QUALITY MANAGEMENT SYSTEMS","authors":"Z. Babeľová, J. Vaňová, V. Prajová","doi":"10.30657/QPI.2018.09.02","DOIUrl":"https://doi.org/10.30657/QPI.2018.09.02","url":null,"abstract":"","PeriodicalId":275323,"journal":{"name":"Quality Production Improvement","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121081002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"THE ANALYSIS OF QUALITY MANAGEMENT TOOLS USED FOR IMPROVING THE PRODUCTION PROCESS BASED ON A CHOSEN FOUNDRY","authors":"Andrzej Rusecki","doi":"10.30657/QPI.2018.09.07","DOIUrl":"https://doi.org/10.30657/QPI.2018.09.07","url":null,"abstract":"","PeriodicalId":275323,"journal":{"name":"Quality Production Improvement","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128399263","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"OCENA EKOŚWIADOMOŚCI MIESZKAŃCÓW JURY KRAKOWSKO-CZĘSTOCHOWSKIEJ","authors":"M. Ingaldi, S. Dziuba","doi":"10.30657/QPI.2018.09.10","DOIUrl":"https://doi.org/10.30657/QPI.2018.09.10","url":null,"abstract":"","PeriodicalId":275323,"journal":{"name":"Quality Production Improvement","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128196707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}