发布求助
文献互助 智能选刊 最新文献

Computer Human Interaction for Management of Information Technology最新文献

筛选
英文 中文
Supporting expertise awareness: finding out what others know 支持专业知识意识:找出其他人知道什么
Computer Human Interaction for Management of Information Technology Pub Date : 2007-03-30 DOI: 10.1145/1234772.1234784
Christian Dörner, V. Pipek, Markus Won
{"title":"Supporting expertise awareness: finding out what others know","authors":"Christian Dörner, V. Pipek, Markus Won","doi":"10.1145/1234772.1234784","DOIUrl":"https://doi.org/10.1145/1234772.1234784","url":null,"abstract":"This paper presents an innovative approach to solve the problem of missing transparency of competencies within virtual organizations. We based our work on empirical studies to cope with the problem of competence finding in distributed organizations. Former studies have shown that central storage of expertise profiles is inappropriate due to missing flexibility and high costs of maintenance. The focus of our approach is to support peripheral awareness to become aware of the available competences in organizations. Our approach runs along two lines: making expertise-related communication visible for all members of an organization and visualizing competence-indicating events in collaboration infrastructures. We verified this approach by the evaluation of a prototypical implementation.","PeriodicalId":157379,"journal":{"name":"Computer Human Interaction for Management of Information Technology","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115390490","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 15
Midweight collaborative remembering: wikis in the workplace 中等规模的协作记忆:工作场所的维基
Computer Human Interaction for Management of Information Technology Pub Date : 2007-03-30 DOI: 10.1145/1234772.1234793
Kevin F. White, W. Lutters
{"title":"Midweight collaborative remembering: wikis in the workplace","authors":"Kevin F. White, W. Lutters","doi":"10.1145/1234772.1234793","DOIUrl":"https://doi.org/10.1145/1234772.1234793","url":null,"abstract":"This paper presents preliminary findings from a series of semi-structured telephone interviews regarding the use of wikis in the workplace. At both technical and non-technical organizations issues included article creation, management support, critical mass, and trust.","PeriodicalId":157379,"journal":{"name":"Computer Human Interaction for Management of Information Technology","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131075778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 27
Telling the user's story 讲述用户的故事
Computer Human Interaction for Management of Information Technology Pub Date : 2007-03-30 DOI: 10.1145/1234772.1234794
Virginia Hill, Velda Bartek
{"title":"Telling the user's story","authors":"Virginia Hill, Velda Bartek","doi":"10.1145/1234772.1234794","DOIUrl":"https://doi.org/10.1145/1234772.1234794","url":null,"abstract":"In this paper, we describe how user roles and persona accurately target a product's audience. Beginning with the definition of user roles and personas, we show how user roles feed the persona creation process. Personas then serve as the primary design communication vehicle within the product team.","PeriodicalId":157379,"journal":{"name":"Computer Human Interaction for Management of Information Technology","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125835056","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Cube management system: a tangible interface for monitoring large scale systems 多维数据集管理系统:用于监控大型系统的有形界面
Computer Human Interaction for Management of Information Technology Pub Date : 2007-03-30 DOI: 10.1145/1234772.1234778
E. Jaffe, Aviva Dayan, Amnon Dekel
{"title":"Cube management system: a tangible interface for monitoring large scale systems","authors":"E. Jaffe, Aviva Dayan, Amnon Dekel","doi":"10.1145/1234772.1234778","DOIUrl":"https://doi.org/10.1145/1234772.1234778","url":null,"abstract":"Data Centers and Network Operation Centers focus on the challenge of monitoring thousands of devices. They attempt to quickly identify unusual or aberrant behavior. Once the device or problem area has been identified, it is handed off to another team for further investigation and repair. In this paper we present a monitoring system for large-scale installations which uses a tangible interface to reduce the cognitive demand on the administrators and which provides a natural mechanism for handling multiple failures and for delegating tasks among several administrators.","PeriodicalId":157379,"journal":{"name":"Computer Human Interaction for Management of Information Technology","volume":"135 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127389092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Managing collaborative activities in project management 管理项目管理中的协作活动
Computer Human Interaction for Management of Information Technology Pub Date : 2007-03-30 DOI: 10.1145/1234772.1234791
Shaoke Zhang, Chen Zhao, Qiang Zhang, Hui Su, Haiyan Guo, Jie Cui, Yingxin Pan, P. Moody
{"title":"Managing collaborative activities in project management","authors":"Shaoke Zhang, Chen Zhao, Qiang Zhang, Hui Su, Haiyan Guo, Jie Cui, Yingxin Pan, P. Moody","doi":"10.1145/1234772.1234791","DOIUrl":"https://doi.org/10.1145/1234772.1234791","url":null,"abstract":"People working with current ad-hoc collaboration tools suffer from information overload and information scattered. Our five-month study of project managers found their work was comprised of fragmented activities implicitly organized by activity threads. Most of these activities were communicative to track and report project status, which introduced frequent interruptions and low efficiency. Accordingly, we explored an activity centered approach to help them manage work information. In our Activity Centric Project Management prototype, solutions like integrating activity with project task, providing timely activity awareness based on RSS, utilizing activity data to generate status report, and allowing third-party easily to update task status were introduced.","PeriodicalId":157379,"journal":{"name":"Computer Human Interaction for Management of Information Technology","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129034919","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Managing technology use and learning in nonprofit community organizations: methodological challenges and opportunities 管理非营利性社区组织的技术使用和学习:方法上的挑战和机遇
Computer Human Interaction for Management of Information Technology Pub Date : 2007-03-30 DOI: 10.1145/1234772.1234783
Cecelia Merkel, Umer Farooq, Lu Xiao, C. Ganoe, M. Rosson, John Millar Carroll
{"title":"Managing technology use and learning in nonprofit community organizations: methodological challenges and opportunities","authors":"Cecelia Merkel, Umer Farooq, Lu Xiao, C. Ganoe, M. Rosson, John Millar Carroll","doi":"10.1145/1234772.1234783","DOIUrl":"https://doi.org/10.1145/1234772.1234783","url":null,"abstract":"We are investigating how to empower nonprofit community organizations to develop the information technology management practices required to carry out their civic goals. We highlight our methodology of working with nonprofit organizations through three case examples from the field. These examples illustrate that nonprofit organizations are able to and can indeed sustain their IT management practices through various methodological techniques. These techniques---such as scenario development, technology inventory assessment, and volunteer management practices---emphasize the importance of long-term critical planning and design skills. Based on our fieldwork, we enumerate lessons that may be valuable for community stakeholders, designers, researchers, and practitioners.","PeriodicalId":157379,"journal":{"name":"Computer Human Interaction for Management of Information Technology","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134519988","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 97
Deciding when to trust automation in a policy-based city management game: policity 在基于策略的城市管理游戏中决定何时信任自动化:策略
Computer Human Interaction for Management of Information Technology Pub Date : 2007-03-30 DOI: 10.1145/1234772.1234775
K. Oduor, Christopher S. Campbell
{"title":"Deciding when to trust automation in a policy-based city management game: policity","authors":"K. Oduor, Christopher S. Campbell","doi":"10.1145/1234772.1234775","DOIUrl":"https://doi.org/10.1145/1234772.1234775","url":null,"abstract":"As businesses and governments strive to improve productivity and deploy more elaborate IT systems, the need for complex systems management grows. Completely automated systems are not yet a reality, so the benefits that automation offers can only be achieved through collaboration with human operators. The question, however, is what factors influence decisions about how this human-computer relationship will be coordinated? A great deal of research has pointed to trust and perceived reliability as key factors in whether automation will be properly used, misused, or disused in systems management. To explore this question, we conducted an experiment in which an automated decision aid presented suggestions or policies to participants while they managed a simulated city (i.e., Policity). The goal was to maximize the health of the city's population by adding hospitals, housing, businesses and other facilities and services. Participants were randomly assigned to conditions where the decision aid performed with varying (i.e., high or low) reliability levels. Results showed that users' perception of the decision aid's reliability directly influenced their trust in the decision aid. Consequently, the relationship between users' perceived reliability and the decision aid's (actual) reliability had a direct effect on human performance. Population health suffered when the decision aid's suggestions were disused and misused compared to when they were appropriately used. Additional results and implications are discussed. ACM Classification","PeriodicalId":157379,"journal":{"name":"Computer Human Interaction for Management of Information Technology","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134283693","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
Activity-based management of IT service delivery 基于活动的IT服务交付管理
Computer Human Interaction for Management of Information Technology Pub Date : 2007-03-30 DOI: 10.1145/1234772.1234779
John H. Bailey, Eser Kandogan, Eben M. Haber, P. Maglio
{"title":"Activity-based management of IT service delivery","authors":"John H. Bailey, Eser Kandogan, Eben M. Haber, P. Maglio","doi":"10.1145/1234772.1234779","DOIUrl":"https://doi.org/10.1145/1234772.1234779","url":null,"abstract":"Growth, adaptability, innovation, and cost control are leading concerns of businesses, especially with respect to use of information technology (IT). Though standards such as the Information Technology Infrastructure Library (ITIL) offer the potential for cost savings through the use of formal processes and best practices, such top-down approaches tend to be either highlevel - often far removed from the actual work - or low-level - often inflexible given the rapid pace of technology and market change. We conducted field studies to examine work practices in IT service delivery. Our results suggest that unstructured work activities comprise a significant and vital portion of the overall work done by people in IT service delivery. These activities include negotiating work items and schedules, seeking and providing information and expertise, and using and sharing custom tools and practices. Unstructured activities are conducted in parallel to formal, structured IT service processes, but are not well supported by existing integrated tooling. Thus, they are not easily accounted for and rarely result in reusable assets or feedback to improve the formal IT processes. Based on these findings, we propose an administrator workspace aimed specifically at blending structured and unstructured work activities to support effective, reusable, and quantifiable IT service delivery.","PeriodicalId":157379,"journal":{"name":"Computer Human Interaction for Management of Information Technology","volume":"106 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116232982","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 33
Bridging artifacts and actors: supporting knowledge and expertise sharing work practices through technology 连接工件和参与者:通过技术支持知识和专业知识共享工作实践
Computer Human Interaction for Management of Information Technology Pub Date : 2007-03-30 DOI: 10.1145/1234772.1234792
A. Johri, V. Pipek, V. Wulf, M. Veith
{"title":"Bridging artifacts and actors: supporting knowledge and expertise sharing work practices through technology","authors":"A. Johri, V. Pipek, V. Wulf, M. Veith","doi":"10.1145/1234772.1234792","DOIUrl":"https://doi.org/10.1145/1234772.1234792","url":null,"abstract":"In this paper we present findings from longitudinal case studies examining work practices in three different organizations. We propose that knowledge and expertise sharing (KES) within organizations can be supported by focusing on two mutually intertwined elements -- artifacts and actors -- and their interaction within a particular setting. We find that a closer examination of work practices helps in developing better support as the new design meshes well with technology already available within the organization. In this paper we discuss our research and design methodology and present specific technological modifications we introduced in organizational work practices.","PeriodicalId":157379,"journal":{"name":"Computer Human Interaction for Management of Information Technology","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122637598","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Integration and organization of information for display 整合和组织显示信息
Computer Human Interaction for Management of Information Technology Pub Date : 2007-03-30 DOI: 10.1145/1234772.1234789
A. Degani, M. Shafto, Leonard Olson
{"title":"Integration and organization of information for display","authors":"A. Degani, M. Shafto, Leonard Olson","doi":"10.1145/1234772.1234789","DOIUrl":"https://doi.org/10.1145/1234772.1234789","url":null,"abstract":"In this poster we present several methods for abstracting data into information and then integrating and organizing it for the purpose of display. We use an example from analysis of pilot-automation interaction to illustrate some of the underlying concepts.","PeriodicalId":157379,"journal":{"name":"Computer Human Interaction for Management of Information Technology","volume":"138 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123244310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
首页 上一页 下一页 尾页
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整，为了账户安全，请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们：info@booksci.cn Book学术提供免费学术资源搜索服务，方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号：481959085
Book学术官方微信