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Journal of Quality Management最新文献

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A case study: Statistical analysis in a production quality improvement project 案例研究:生产质量改进项目的统计分析
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90007-9
Gordon W. Arbogast
{"title":"A case study: Statistical analysis in a production quality improvement project","authors":"Gordon W. Arbogast","doi":"10.1016/S1084-8568(97)90007-9","DOIUrl":"10.1016/S1084-8568(97)90007-9","url":null,"abstract":"<div><p>This paper documents the results of a case study in total quality management conducted in a production setting. In 1995 internal inspection had detected that defects in the final product had increased at a major manufacturing firm in the southeastern United States. A comprehensive quality improvement project was initiated to locate and fix the major problems. This study recognizes that group processes and interpersonal skills are important. However, this paper focuses on the use of the scientific method and statistical analysis used to evaluate the success of the major objective of the plan i.e. to reduce high defect levels in the roll machines. Major overall improvement occurred in specific areas only after a systematic application of the scientific, TQM process.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 2","pages":"Pages 267-277"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90007-9","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89188966","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
A violation of assumptions: Why TQM won't work in the ivory tower 违反假设:为什么全面质量管理在象牙塔里不起作用
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90008-0
Lawrence R. Jauch, Robert A. Orwig
{"title":"A violation of assumptions: Why TQM won't work in the ivory tower","authors":"Lawrence R. Jauch,&nbsp;Robert A. Orwig","doi":"10.1016/S1084-8568(97)90008-0","DOIUrl":"10.1016/S1084-8568(97)90008-0","url":null,"abstract":"<div><p>This paper argues that the assumptions underlying Total Quality Management (TQM) suggest that implementation of TQM into the academic function of teaching in higher education is problematical at best. The authors examine the assumptions of continuous improvement, customer focus and management systems needed to implement TQM. It's concluded that those assumptions do not fit the higher education context or culture.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 2","pages":"Pages 279-292"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90008-0","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80139173","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 57
Contrasts in enacting TQM: Mechanistic vs. organic ideology and implementation 制定全面质量管理的对比:机械vs有机的意识形态和实施
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90020-1
Janice M. Beyer, Donde P. Ashmos, Richard N. Osborn
{"title":"Contrasts in enacting TQM: Mechanistic vs. organic ideology and implementation","authors":"Janice M. Beyer,&nbsp;Donde P. Ashmos,&nbsp;Richard N. Osborn","doi":"10.1016/S1084-8568(97)90020-1","DOIUrl":"10.1016/S1084-8568(97)90020-1","url":null,"abstract":"<div><p>A qualitative longitudinal study of the enactment of TQM in two semi-conductor supplier firms revealed that adoption, implementation, and institutionalization of TQM in one firm was mechanistic, with a ritualistic use of specific TQM methods, procedures, and language while the other firm used an organic approach in which a local adaptation of TQM emerged as people learned and adapted concepts and tools to fit their specific needs. Results suggest that how TQM is implemented affects its institutionalization. Specifically, changes achieved through mechanistic approaches to TQ implementation may produce only short-lived conforming behaviors while organic implementation appears more likely to produce lasting change.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 1","pages":"Pages 3-39"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90020-1","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75713537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 34
Conceptualizing organizational implementation and practice of statistical process control 概念化组织实施和统计过程控制的实践
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90024-9
Manus Rungtusanatham, John C. Anderson, Kevin J. Dooley
{"title":"Conceptualizing organizational implementation and practice of statistical process control","authors":"Manus Rungtusanatham,&nbsp;John C. Anderson,&nbsp;Kevin J. Dooley","doi":"10.1016/S1084-8568(97)90024-9","DOIUrl":"10.1016/S1084-8568(97)90024-9","url":null,"abstract":"<div><p>Current widespread implementation and practice of statistical process control (SPC) attest to the potential of SPC to contribute to continuous quality improvement efforts. While much has been written about SPC- related topics, a more fundamental question — “What does the implementation and practice of SPC entail?” — has yet to merit a detailed conceptual or empirical examination. As a result, very little knowledge has accumulated or has been documented to identify, describe, and define the requisite organizational policies and actions to make the implementation and subsequent practice of SPC an effective and viable part of any organization's quality management system. In this paper, we report on research efforts towards an enhanced conceptualization of this phenomenon; we provide various definitional perspectives on organizational efforts to implement and practice SPC, culminating in the proposition of the construct, <em>SPC Implementation/ Practice</em>, and its nominal definition. We also employ an empirical approach, utilizing a panel of subject-matter-experts and the affinity diagram, to identify and define a set of 14 requisite policies and actions indicative of the implementation and practice of SPC within organizations. The identification of these 14 requisite policies and actions facilitates the construction of a diagnostic instrument that organizations can employ to assess shortcomings and uncover improvement opportunities in their implementation and practice of SPC.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 1","pages":"Pages 113-137"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90024-9","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"105955887","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 36
ISO 14000 total quality environmental management: The integration of environmental marketing, total quality management, and corporate environmental policy iso14000全面质量环境管理:环境营销、全面质量管理和企业环境方针的整合
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90026-2
Morgan P. Miles, Gregory R. Russell
{"title":"ISO 14000 total quality environmental management: The integration of environmental marketing, total quality management, and corporate environmental policy","authors":"Morgan P. Miles,&nbsp;Gregory R. Russell","doi":"10.1016/S1084-8568(97)90026-2","DOIUrl":"10.1016/S1084-8568(97)90026-2","url":null,"abstract":"<div><p>This exploratory study attempts to assess the implications of the emerging ISO 14000 standards, as an integrator of environmental marketing, Total Quality Management, and corporate environmental code of conduct such the CERES Principles or the GEMI Principles.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 1","pages":"Pages 151-168"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90026-2","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83096749","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 78
Organizational climate and ineffectiveness: Evidence from 25 outdoor work crew divisions 组织氛围与无效率:来自25个户外工作小组的证据
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90006-7
Adam Stetzer, Frederick P. Morgeson, Edward L. Anderson
{"title":"Organizational climate and ineffectiveness: Evidence from 25 outdoor work crew divisions","authors":"Adam Stetzer,&nbsp;Frederick P. Morgeson,&nbsp;Edward L. Anderson","doi":"10.1016/S1084-8568(97)90006-7","DOIUrl":"10.1016/S1084-8568(97)90006-7","url":null,"abstract":"<div><p>Organizational climate research has witnessed considerable debate surrounding the nature of the climate construct and its likely consequences. Recent discussion around total quality management adds to the debate by offering insight into the nature of high performance work climates and likely outcomes of such climates. In the current study, several different forms of organizational climate which are indicative of high performance work climates (i.e., trust, quality, cooperation, and customer orientation) were investigated as division-level predictors of organizational ineffectiveness and lost productivity (i.e., accidents and absences). Data from 25 outdoor work crew divisions of a large utility company suggest that a quality climate and climate of cooperation are associated with lower accident and absence rates. There is also evidence that an overall climate measure is related to these outcomes.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 2","pages":"Pages 251-265"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90006-7","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91063885","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 31
A comparative study of quality practices and results in India, China and Mexico 印度、中国和墨西哥质量实践和结果的比较研究
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90005-5
S.Subba Rao, T.S. Raghunathan, Luis E. Solis
{"title":"A comparative study of quality practices and results in India, China and Mexico","authors":"S.Subba Rao,&nbsp;T.S. Raghunathan,&nbsp;Luis E. Solis","doi":"10.1016/S1084-8568(97)90005-5","DOIUrl":"10.1016/S1084-8568(97)90005-5","url":null,"abstract":"<div><p>In this paper we compare quality management practices in three different countries: India, China and Mexico. Various constructs representing quality management practices and quality results were conceptualized. Using a questionnaire survey instrument, data was collected in India, China, and Mexico. Multivariate analysis of variance (MANOVA) was used to analyze the data. The MANOVA results point to statistically significant differences with respect to quality practices among these countries. Top management support turned out to be a very significant factor affecting all quality practices while information and analysis as well quality assurance practices were affected by length of quality experience in organizations.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 2","pages":"Pages 235-250"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90005-5","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76338752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 80
Development of a multidimensional measure of perceived product quality 开发感知产品质量的多维度量
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90023-7
Eugene F. Stone-Romero, Dianna L. Stone, Dhruv Grewal
{"title":"Development of a multidimensional measure of perceived product quality","authors":"Eugene F. Stone-Romero,&nbsp;Dianna L. Stone,&nbsp;Dhruv Grewal","doi":"10.1016/S1084-8568(97)90023-7","DOIUrl":"10.1016/S1084-8568(97)90023-7","url":null,"abstract":"<div><p>A measure of perceived product quality (i.e., the Perceived Product Quality Measure of PPQM) was developed that had scales for measuring four general dimensions of quality, i.e., flawlessness, durability, appearance, and distinctiveness. Results of two studies (preliminary and main) showed support for the reliability and validity of the PPQM. Results of analyses of data from the main, experimental study showed that: (1) the PPQM scales had fairly high levels of internal consistency; (2) manipulations of several attributes of products led to expected changes in the responses to PPQM scales; (3) the PPQM scales predicted a willingness to buy criterion; and (4) the results of a confirmatory factor analysis showed support for the hypothesized multidimensionality of the PPQM. In view of these findings, we believe that the PPQM should prove useful in future research on perceived product quality. It should also prove helpful in efforts to manage the quality of products produced by individuals on work organizations.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 1","pages":"Pages 87-111"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90023-7","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89276085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 79
Towards understanding the foundations of Deming's theory of management 理解戴明管理理论的基础
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90002-X
Steven Hillmer, Dennis Karney
{"title":"Towards understanding the foundations of Deming's theory of management","authors":"Steven Hillmer,&nbsp;Dennis Karney","doi":"10.1016/S1084-8568(97)90002-X","DOIUrl":"10.1016/S1084-8568(97)90002-X","url":null,"abstract":"<div><p>W. Edwards Deming's management writings are used to deduce a set of axioms which can be viewed as the most basic assumptions or the foundation of his theory of management. These axioms are used to deduce some of the propositions that are the most important tenets of Deming's management theory. The relationship between Deming's familiar 14 points for management and the axioms and propositions are discussed. Issues that practicing managers need to address when implementing Deming's management philosophy are discussed.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 2","pages":"Pages 171-189"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90002-X","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83264453","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 15
Analyzing the impact of service provider empowerment on perceptions of service quality inside an organization 分析服务提供者授权对组织内服务质量感知的影响
Journal of Quality Management Pub Date : 1997-01-01 DOI: 10.1016/S1084-8568(97)90003-1
John C. Goodale, Melissa Koerner, Jennifer Roney
{"title":"Analyzing the impact of service provider empowerment on perceptions of service quality inside an organization","authors":"John C. Goodale,&nbsp;Melissa Koerner,&nbsp;Jennifer Roney","doi":"10.1016/S1084-8568(97)90003-1","DOIUrl":"10.1016/S1084-8568(97)90003-1","url":null,"abstract":"<div><p>The purpose of the project was to analyze the perceptual linkages between empowerment and employees' perceptions of the service quality that they are able to provide for the organization. The service quality and empowerment literature are reviewed and connected in order to establish propositions about the relationship. The service quality literature also suggests that several other variables may influence service quality, and these are included in the investigation. A survey was administered to individuals employed in customer service positions in a catalog operation of a large retailer located in a major western city. The results suggest that the perceptual linkage between empowerment of individuals and the service quality that the service providers were able to deliver had a strong positive relationship in this organization. The empowerment components competence and impact were significantly associated with perceived service quality in separate multivariate regression analyses. In addition, the construct intrinsic rewards for quality service was highly associated with perceptions of service quality. Also, the extent to which service providers believe members of the organization value exceptional customer service (i.e., a service quality culture exists in the firm) had a strong, positive relationship with perceptions of service quality.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"2 2","pages":"Pages 191-215"},"PeriodicalIF":0.0,"publicationDate":"1997-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(97)90003-1","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75460937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 60
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