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Journal of Quality Management最新文献

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Symbol, ritual, and doctrine: the cultural ‘tool kit’ of TQM 符号、仪式和教义:全面质量管理的文化“工具包”
Journal of Quality Management Pub Date : 1998-01-01 DOI: 10.1016/S1084-8568(99)80112-6
Joan E. Manley
{"title":"Symbol, ritual, and doctrine: the cultural ‘tool kit’ of TQM","authors":"Joan E. Manley","doi":"10.1016/S1084-8568(99)80112-6","DOIUrl":"10.1016/S1084-8568(99)80112-6","url":null,"abstract":"<div><p>In this study I use Swidler's concept of the cultural tool kit to show how modern management strategies employ symbol, doctrine, and ritual to integrate new management methods, practices, concepts, and beliefs into the culture of organizations. Swidler's concept of cultural tools provides an interpretive mechanism to help explain how specific actors work to create, maintain and occasionally manipulate organizational cultures. By introducing such programs, leaders hope to dilute subcultural differences and promote corporate values of quality achieved through greater focus on the organization's problems and goals. Actors, thus, seek goals through approved, legitimate channels dictated by such a ‘tool kit’ rather than seeking goals based on pre-existing values, norms, and beliefs.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"3 2","pages":"Pages 175-191"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80112-6","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84976990","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 15
Index volumes 1 – 3 索引卷1 - 3
Journal of Quality Management Pub Date : 1998-01-01 DOI: 10.1016/S1084-8568(99)80119-9
{"title":"Index volumes 1 – 3","authors":"","doi":"10.1016/S1084-8568(99)80119-9","DOIUrl":"https://doi.org/10.1016/S1084-8568(99)80119-9","url":null,"abstract":"","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"3 2","pages":"Pages 311-313"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80119-9","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"137402971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
TQM/CQI effectiveness at team and departmental levels TQM/CQI在团队和部门层面的有效性
Journal of Quality Management Pub Date : 1998-01-01 DOI: 10.1016/S1084-8568(99)80103-5
Robert L. Routhieaux, Barbara A. Gutek
{"title":"TQM/CQI effectiveness at team and departmental levels","authors":"Robert L. Routhieaux,&nbsp;Barbara A. Gutek","doi":"10.1016/S1084-8568(99)80103-5","DOIUrl":"10.1016/S1084-8568(99)80103-5","url":null,"abstract":"<div><p>Structured interviews regarding continuous quality improvement (CQI) efforts were conducted with team leaders and department heads at a large medical center. The purpose of the interviews was to identify factors that were commonly associated with effective improvement efforts. Six factors were significantly related to team effectiveness: team leader attitude toward CQI, team leader skills and understanding of CQI, team CQI skills, team leader attendance in statistical process control (SPC) training, team complexity, and goal specificity. Factor analysis suggested that goal specificity, team complexity, and team leader attendance in SPC training were most associated with effective improvement efforts. For departments, only department head attitude toward CQI was significantly related to effectiveness of improvement efforts. Implications of these and other fundings are discussed, and directions for future research are suggested.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"3 1","pages":"Pages 39-62"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80103-5","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87084079","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
Training, performance evaluation, rewards, and TQM implementation success 培训、绩效评估、奖励和TQM的成功实施
Journal of Quality Management Pub Date : 1998-01-01 DOI: 10.1016/S1084-8568(99)80102-3
Suleiman K. Kassicieh, Steven A. Yourstone
{"title":"Training, performance evaluation, rewards, and TQM implementation success","authors":"Suleiman K. Kassicieh,&nbsp;Steven A. Yourstone","doi":"10.1016/S1084-8568(99)80102-3","DOIUrl":"10.1016/S1084-8568(99)80102-3","url":null,"abstract":"<div><p>TQM has met with very mixed reviews from organizations that have attempted to understand and to implement this strategy for organizational improvement. Succesful implementation of TQM requires that all critical factors for success be addressed effectively. Several factors are thought to be crucial to the success of TQM. Among these factors are training in support of the transition to TQM, performance evaluation process and content aligned witht the nature of a TQM organization, and rewards for quality improvements. This paper examines the effects of training, performance evaluation, and rewards on TQM implementation success. TQM implementation success was measured by cost reduction, profit increases and higher morale. A survey of 111 New Mexico service and manufacturing firms is utilized to study the effects of TQM training, performance evaluation, and rewards on TQM implementation success. The results of this survey are analyzed through factor analysis and regression analysis. The results are discussed and integrated with the literature on training, performance evaluation, and TQM.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"3 1","pages":"Pages 25-38"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80102-3","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79924173","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 73
Organizational antecedents to the successful implementation of total quality management: A social cognitive perspective 全面质量管理成功实施的组织前因:社会认知视角
Journal of Quality Management Pub Date : 1998-01-01 DOI: 10.1016/S1084-8568(99)80101-1
Christine M. Shea, Jane M. Howell
{"title":"Organizational antecedents to the successful implementation of total quality management: A social cognitive perspective","authors":"Christine M. Shea,&nbsp;Jane M. Howell","doi":"10.1016/S1084-8568(99)80101-1","DOIUrl":"10.1016/S1084-8568(99)80101-1","url":null,"abstract":"<div><p>Although a majority of large U.S. organizations have adopted some form of Total Quality Management (TQM), they have experienced widely varying levels of commitment to TQM, TQM success and optimism about its future. In an effort to help organizations achieve desired results, recent empirical work has focused on defining the components of TQM. This paper attempts to advance this area of inquiry by using the defined components of TQM and social cognitive theory as a guide in the selection of organizational variables under management control which are most likely to result in employee adoption of TQM consistent behaviors and TQM related outcomes. Propositions are generated for empirical testing.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"3 1","pages":"Pages 3-24"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80101-1","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91530376","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 71
An empirical investigation of the relationship between quality improvement techniques and performance—A Mexican case 质量改进技术与绩效关系的实证研究——以墨西哥为例
Journal of Quality Management Pub Date : 1998-01-01 DOI: 10.1016/S1084-8568(99)80117-5
Mohammad R. Azaranga, Graciela Gonzalez, Lawrie Reavill
{"title":"An empirical investigation of the relationship between quality improvement techniques and performance—A Mexican case","authors":"Mohammad R. Azaranga,&nbsp;Graciela Gonzalez,&nbsp;Lawrie Reavill","doi":"10.1016/S1084-8568(99)80117-5","DOIUrl":"10.1016/S1084-8568(99)80117-5","url":null,"abstract":"<div><p>Internationally, manufacturers are facing increasing competitive pressure resulting from liberalization of inter-country trading practices and consumer demands. Trade barriers, such as tariffs, are being reduced or have been removed altogether. Additionally, the regional free-trade agreements, such as U.S.-Canada-Mexico Free Trade Agreements, and the European Community (EC), have opened national boundaries to intea-regional trade. Many Mexican companies which relied on cheap labor and had little outside competition are now, threatened by technically more advanced companies. During the last decade, many Mexican companies have been adopting “world class” management practices and manufacturing techniques such as Total Quality Management, and Just-In-Time. How do these techniques impact the performance of the Mexican companies?</p><p>This paper explores the effects of Total Quality Management (TQM), Work Teams (WT), and Just-In-Time (JIT) on a sample of 122 large manufacturing companies in Mexico. Sixty-eight different quality improvement techniques are correlated with seven different performance measures. Exploratory factor analysis was used to produce reliable and valid measures of the quality and productivity measures. The study used Canonical correlation methods to correlate simultaneously the quality improvement techniques to the performance measures. The finding indicates that top management involvement, employee involvement, and training impact quality, productivity, customer satisfaction, and employee morale simultaneously.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"3 2","pages":"Pages 265-292"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80117-5","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73835368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 31
The impact of employee empowerment on the quality of a service recovery effort 员工授权对服务恢复工作质量的影响
Journal of Quality Management Pub Date : 1998-01-01 DOI: 10.1016/S1084-8568(99)80107-2
Mary Ann Hocutt, Thomas H. Stone
{"title":"The impact of employee empowerment on the quality of a service recovery effort","authors":"Mary Ann Hocutt,&nbsp;Thomas H. Stone","doi":"10.1016/S1084-8568(99)80107-2","DOIUrl":"10.1016/S1084-8568(99)80107-2","url":null,"abstract":"<div><p>Predictions from a service recovery model regarding employee and customer responses to empowerment in a restaurant context were examined in two experiments. Empowerment via training and autonomy led to higher service employee satisfaction. Greater customer satisfaction following a service failure was created by higher employee responsiveness and empathy during a service recovery.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"3 1","pages":"Pages 117-132"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80107-2","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86306347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 106
Person and system effects in performance appraisal: Ratings as a function of the degree of performance responsibility and errorfulness 绩效评估中的个人和系统效应:作为绩效责任和错误程度的函数的评级
Journal of Quality Management Pub Date : 1998-01-01 DOI: 10.1016/S1084-8568(99)80105-9
Robert L. Cardy, Cynthia L. Sutton, Kenneth P. Carson, Gregory H. Dobbins
{"title":"Person and system effects in performance appraisal: Ratings as a function of the degree of performance responsibility and errorfulness","authors":"Robert L. Cardy,&nbsp;Cynthia L. Sutton,&nbsp;Kenneth P. Carson,&nbsp;Gregory H. Dobbins","doi":"10.1016/S1084-8568(99)80105-9","DOIUrl":"10.1016/S1084-8568(99)80105-9","url":null,"abstract":"<div><p>Performance ratings were examined as a function of person and system effects on ratee performance. Degree of responsibility for production of various parts, as well as levels of productivity, system produced error, and person produced error were manipulated in two studies. Findings were substantially similar across the two studies. In each study, ratings were found to be lower when the ratee had greater responsibility for production than did the system. The responsibility effect in each study depended on the level of productivity, with system responsibility yielding higher ratings than person responsibility under the low productivity condition, but not under the high productivity condition. Implications of the findings for appraisal and performance management are considered. Possible future research directions and the importance of understanding person and system effects on ratees and raters are discussed.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"3 1","pages":"Pages 79-99"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80105-9","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77219860","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
From the editor 来自编辑
Journal of Quality Management Pub Date : 1998-01-01 DOI: 10.1016/S1084-8568(99)80110-2
{"title":"From the editor","authors":"","doi":"10.1016/S1084-8568(99)80110-2","DOIUrl":"https://doi.org/10.1016/S1084-8568(99)80110-2","url":null,"abstract":"","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"3 2","pages":"Pages 153-155"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80110-2","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"137402906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Does empowerment translate into action? An examination of service recovery initiatives 授权是否转化为行动?对服务恢复措施的审查
Journal of Quality Management Pub Date : 1998-01-01 DOI: 10.1016/S1084-8568(99)80108-4
Paula Phillips Carson, Kerry David Carson, William Eden, C.William Roe
{"title":"Does empowerment translate into action? An examination of service recovery initiatives","authors":"Paula Phillips Carson,&nbsp;Kerry David Carson,&nbsp;William Eden,&nbsp;C.William Roe","doi":"10.1016/S1084-8568(99)80108-4","DOIUrl":"10.1016/S1084-8568(99)80108-4","url":null,"abstract":"<div><p>This manuscript investigated the relationships between providers' authority and their willingness to engage in both psychological and tangible service recovery. Therefore, respondents of a professional association were surveyed to gauge their work-related attitudes as well as their propensity to respond to service breakdowns. It was found that: (a) providers empowered but reluctant to engage in recovery reported the highest levels of career commitment and career satisfaction, (b) positive job attitudes were related primarily to providers' perceptions of empowerment, and (c) effective tangible recoverers reported significantly longer organizational tenure than did providers empowered but reluctant to engage in recovery. Regression analysis, conducted to isolate the relative influence of factors that “cause” recovery, found that psychological and tangible actions were predicted by different antecedents. Practical and research implications are offered.</p></div>","PeriodicalId":100829,"journal":{"name":"Journal of Quality Management","volume":"3 1","pages":"Pages 133-148"},"PeriodicalIF":0.0,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/S1084-8568(99)80108-4","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88374255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 22
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