The Role of AI-Based Artifacts' Voice Capabilities for Agency Attribution

IF 7 3区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of the Association for Information Systems Pub Date : 2023-01-01 DOI:10.17705/1jais.00827

Anuschka Schmitt, Naim Zierau, Andreas Janson, J. Leimeister

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引用次数: 4

Abstract

The pervasiveness and increasing sophistication of artificial intelligence (AI)-based artifacts within private, organizational, and social realms are changing how humans interact with machines. Theorizing about the way that humans perceive AI-based artifacts is, for example, crucial to understanding why and to what extent humans deem these artifacts to be competent for decision-making but has traditionally taken a modality-agnostic view. In this paper, we theorize about a particular case of interaction, namely that of voice-based interaction with AI-based artifacts. We argue that the capabilities and perceived naturalness of such artifacts, fueled by continuous advances in natural language processing, induce users to deem an artifact as able to act autonomously in a goal-oriented manner. We show that there is a positive direct relationship between the voice capabilities of an artifact and users’ agency attribution, ultimately obscuring the artifact’s true nature and competencies. This relationship is further moderated by the artifact’s actual agency, uncertainty, and user characteristics.

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基于人工智能的工件的语音能力在代理归因中的作用

基于人工智能(AI)的人工制品在私人、组织和社会领域的普及和日益复杂，正在改变人类与机器的互动方式。例如，对人类感知基于人工智能的人工制品的方式进行理论化，对于理解人类为什么以及在多大程度上认为这些人工制品能够胜任决策至关重要，但传统上采取了一种模式不可知论的观点。在本文中，我们理论化了一个特定的交互案例，即基于语音的与基于人工智能的工件的交互。我们认为，在自然语言处理不断进步的推动下，这些人工制品的能力和可感知的自然性促使用户认为人工制品能够以目标导向的方式自主行动。我们表明，人工制品的语音能力与用户的代理归因之间存在积极的直接关系，最终模糊了人工制品的真实性质和能力。这种关系被工件的实际代理、不确定性和用户特征进一步调节。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of the Association for Information Systems 工程技术-计算机：信息系统

CiteScore

11.20

自引率

5.20%

发文量

审稿时长

>12 weeks

期刊介绍： The Journal of the Association for Information Systems (JAIS), the flagship journal of the Association for Information Systems, publishes the highest quality scholarship in the field of information systems. It is inclusive in topics, level and unit of analysis, theory, method and philosophical and research approach, reflecting all aspects of Information Systems globally. The Journal promotes innovative, interesting and rigorously developed conceptual and empirical contributions and encourages theory based multi- or inter-disciplinary research.