Workplace Happiness Levels in Business Process Outsourcing Organizations

IF 3 Q2 BUSINESS

Vision-The Journal of Business Perspective Pub Date : 2023-05-24 DOI:10.1177/09722629221150541

R. Roy, Juthika Konwar

引用次数: 0

Abstract

The notion of happiness is in the limelight since the word ‘happiness’ is placed on the global development agenda. Happiness has dragged the attention of many researchers in various fields but when we talk about organizations only a few researchers are shedding the light on the concept of Workplace Happiness (WPH). Business Process Outsourcing (BPO) is one of the flourishing sectors of India. The literature reported that BPO employees are facing psychological and physical problems due to prolonged working hours and odd shift timings. And this is a matter of concern for every Business Process Outsourcing Organizations (BPOs). Here, certain questions are developed like; what parameters are being used to measure the WPH in BPOs, and how WPH can be measured. Therefore, this article is designed to explore WPH in the context of BPOs of Eastern India.

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业务流程外包组织的工作场所幸福感水平

自从“幸福”这个词被列入全球发展议程以来，幸福的概念就备受关注。幸福已经吸引了各个领域许多研究人员的注意，但是当我们谈论组织时，只有少数研究人员阐明了工作场所幸福(WPH)的概念。业务流程外包(BPO)是印度蓬勃发展的行业之一。文献报道，由于长时间的工作和奇怪的轮班时间，BPO员工面临心理和身体问题。这是每个业务流程外包组织(BPOs)都关心的问题。在这里，某些问题被发展成;在bpo中使用哪些参数来测量WPH，以及如何测量WPH。因此，本文旨在探讨印度东部bpo背景下的WPH。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Vision-The Journal of Business Perspective Multiple-

CiteScore

4.60

自引率

0.00%

发文量

121

期刊介绍： Vision-The Journal of Business Perspective is a quarterly peer-reviewed journal of the Management Development Institute, Gurgaon, India published by SAGE Publications. This journal contains papers in all functional areas of management, including economic and business environment. The journal is premised on creating influence on the academic as well as corporate thinkers. Vision-The Journal of Business Perspective is published in March, June, September and December every year. Its targeted readers are researchers, academics involved in research, and corporates with excellent professional backgrounds from India and other parts of the globe. Its contents have been often used as supportive course materials by the academics and corporate professionals. The journal has been providing opportunity for discussion and exchange of ideas across the widest spectrum of scholarly opinions to promote theoretical, empirical and comparative research on problems confronting the business world. Most of the contributors to this journal range from the outstanding and the well published to the upcoming young academics and corporate functionaries. The journal publishes theoretical as well as applied research works.