Electronically-based governance system for public services: implementation in the Special Region of Yogyakarta, Indonesia

Q3 Social Sciences

Human Geographies Pub Date : 2022-05-30 DOI:10.5719/hgeo.2022.161.5

R. Rachmawati, Dayang Fitri Anjani, A. Rohmah, T. Nurwidiani, Hidayah Almasari

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引用次数: 2

Abstract

The Electronically-Based Governance System (Sistem Pemerintahan Berbasis Elektronik/SPBE) deals with public services for the internal regional government and the public. This research aims to identify public services and their implementation, analyse the success and constraints in implementing public services, and elaborate recommendations. Secondary data were obtained through the local government website. Primary data were obtained through questionnaires filled out by staff in charge of technical SPBE at the Communications and Information Office in the Special Region of Yogyakarta and cities and districts in the region. Meanwhile, in-depth interviews were conducted with the head of the agency as a policy-making official related to SPBE. The result shows that the regional government has provided public services in both SPBE and innovative regional services. The users have felt the benefits of the public services provided. However, there are constraints related to users' ability in digital literacy and the availability of networks. In the future, both will become a priority to overcome.

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基于电子的公共服务治理系统:在印度尼西亚日惹特区的实施

以电子为基础的管理系统(System Pemerintahan Berbasis Elektronik/SPBE)处理内部地区政府和公众的公共服务。本研究旨在确定公共服务及其实施，分析实施公共服务的成功和制约因素，并提出详细建议。二手数据通过当地政府网站获得。主要数据是通过日惹特区通讯和新闻办公室以及该区域各城市和地区负责技术特别业务的工作人员填写的调查表获得的。与此同时，作为与SPBE有关的决策官员，对该机构负责人进行了深入的采访。结果表明，区域政府在创新区域服务和创新区域服务两方面都提供了公共服务。使用者已经感受到所提供的公共服务的好处。然而，用户在数字素养和网络可用性方面的能力存在限制。在未来，这两者都将成为需要优先克服的问题。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Human Geographies Social Sciences-Geography, Planning and Development

CiteScore

1.10

自引率

0.00%

发文量

审稿时长

8 weeks