Research on Outsourcing by Hotel Firms: Current State and Future Directions

IF 1.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Management-Croatia Pub Date : 2023-01-04 DOI:10.3390/tourhosp4010002

Tomás F. Espino-Rodríguez

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引用次数: 0

Abstract

This article aims to analyse the current state of hotel outsourcing research and where it should go in the future. Research on outsourcing is increasingly present in the hospitality literature. This paper reviews published works on hotel outsourcing. However, the research still seems to be limited to traditional topics and aspects, and it is necessary to define a new concept of outsourcing that reflects the new trends in tourism company management. Outsourcing has to be more sustainable and, therefore, contribute to the sustainable performance of the hotel, and it has to be related to other current topics in the hospitality literature. This reflection builds on the research conducted to date and proposes topics for current and future research. The paper proposes where outsourcing research should be heading, based on current research. The outsourcing of the future should be sustainable, consider its impact on the quality of service for end customers, facilitate the development of Industry 4.0, support innovation, and contribute to making the hotel more resilient. This paper on the direction hotel outsourcing research should take is the first critical examination of outsourcing, and it incorporates novel factors related to the new environmental management

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酒店企业外包研究:现状与未来方向

本文旨在分析酒店外包研究的现状和未来的发展方向。关于外包的研究越来越多地出现在酒店文献中。本文回顾了有关酒店外包的文献。然而，研究似乎仍然局限于传统的主题和方面，有必要定义一个反映旅游公司管理新趋势的外包新概念。外包必须更具可持续性，因此，有助于酒店的可持续绩效，它必须与酒店文献中的其他当前主题相关。这种反思建立在迄今为止进行的研究的基础上，并提出了当前和未来研究的主题。本文根据目前的研究，提出了外包研究的发展方向。未来的外包应该是可持续的，考虑到它对终端客户服务质量的影响，促进工业4.0的发展，支持创新，并有助于使酒店更具弹性。本文对酒店外包研究应采取的方向进行了首次批判性考察，并纳入了与新环境管理相关的新因素

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Tourism and Hospitality Management-Croatia HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

1.90

自引率

23.10%

发文量

审稿时长

15 weeks

期刊介绍： Tourism and Hospitality Management is an international, multidisciplinary, open access journal, aiming to promote and enhance research in all fields of the tourism and hospitality industry. It publishes double-blind reviewed papers and encourages an interchange between tourism and hospitality researchers, educators and managers. Editors of Tourism and Hospitality Management strongly promote research integrity and aim to prevent any type of scientific misconduct, such as: fabrication, falsification, plagiarism, redundant publication and authorship problems. All submitted manuscripts are checked using Crossref Similarity Check (iThenticate). Nurturing a scientifically based approach to research, the journal publishes original papers along with empirical research and theoretical articles that contribute to the conceptual development of tourism and hospitality management. Editors look particularly for articles about new trends, challenges and developments, as well as the application of new ideas that are likely to affect the tourism and hospitality industry. The general criteria for the acceptance of articles are: contribution to the scientific knowledge in the field of tourism and hospitality management, scientifically reliable research methodology, relevant literature review and quality of the English language.