{"title":"Research on Outsourcing by Hotel Firms: Current State and Future Directions","authors":"Tomás F. Espino-Rodríguez","doi":"10.3390/tourhosp4010002","DOIUrl":null,"url":null,"abstract":"This article aims to analyse the current state of hotel outsourcing research and where it should go in the future. Research on outsourcing is increasingly present in the hospitality literature. This paper reviews published works on hotel outsourcing. However, the research still seems to be limited to traditional topics and aspects, and it is necessary to define a new concept of outsourcing that reflects the new trends in tourism company management. Outsourcing has to be more sustainable and, therefore, contribute to the sustainable performance of the hotel, and it has to be related to other current topics in the hospitality literature. This reflection builds on the research conducted to date and proposes topics for current and future research. The paper proposes where outsourcing research should be heading, based on current research. The outsourcing of the future should be sustainable, consider its impact on the quality of service for end customers, facilitate the development of Industry 4.0, support innovation, and contribute to making the hotel more resilient. This paper on the direction hotel outsourcing research should take is the first critical examination of outsourcing, and it incorporates novel factors related to the new environmental management","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":null,"pages":null},"PeriodicalIF":1.2000,"publicationDate":"2023-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Tourism and Hospitality Management-Croatia","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.3390/tourhosp4010002","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 0
Abstract
This article aims to analyse the current state of hotel outsourcing research and where it should go in the future. Research on outsourcing is increasingly present in the hospitality literature. This paper reviews published works on hotel outsourcing. However, the research still seems to be limited to traditional topics and aspects, and it is necessary to define a new concept of outsourcing that reflects the new trends in tourism company management. Outsourcing has to be more sustainable and, therefore, contribute to the sustainable performance of the hotel, and it has to be related to other current topics in the hospitality literature. This reflection builds on the research conducted to date and proposes topics for current and future research. The paper proposes where outsourcing research should be heading, based on current research. The outsourcing of the future should be sustainable, consider its impact on the quality of service for end customers, facilitate the development of Industry 4.0, support innovation, and contribute to making the hotel more resilient. This paper on the direction hotel outsourcing research should take is the first critical examination of outsourcing, and it incorporates novel factors related to the new environmental management
期刊介绍:
Tourism and Hospitality Management is an international, multidisciplinary, open access journal, aiming to promote and enhance research in all fields of the tourism and hospitality industry. It publishes double-blind reviewed papers and encourages an interchange between tourism and hospitality researchers, educators and managers. Editors of Tourism and Hospitality Management strongly promote research integrity and aim to prevent any type of scientific misconduct, such as: fabrication, falsification, plagiarism, redundant publication and authorship problems. All submitted manuscripts are checked using Crossref Similarity Check (iThenticate). Nurturing a scientifically based approach to research, the journal publishes original papers along with empirical research and theoretical articles that contribute to the conceptual development of tourism and hospitality management. Editors look particularly for articles about new trends, challenges and developments, as well as the application of new ideas that are likely to affect the tourism and hospitality industry. The general criteria for the acceptance of articles are: contribution to the scientific knowledge in the field of tourism and hospitality management, scientifically reliable research methodology, relevant literature review and quality of the English language.