The Emergence of E-Wallet in Sarawak: Factors Influencing the Adoption of Sarawak Pay

IF 0.7 Q4 BUSINESS

International Journal of Business and Society Pub Date : 2022-12-19 DOI:10.33736/ijbs.5172.2022

Maximus Balla Tang, Barbara Anak Dieo, Mohd Kamarul Anwar Mohd Suhaimi, Jessica Lyn Anak Andam

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引用次数: 2

Abstract

This paper discusses the adoption factors of electronic wallet, more specifically Sarawak Pay in Kuching, Sarawak. The Sarawak Government has a very aggressive mandate in terms of digital transformation to boost the e-commerce industry in Sarawak. Propel with the effort of federal and state governments in encouraging a cashless and digital society, Kuching will foresee a rapid rise in the adoption of Sarawak Pay. This paper adopts and expands the Technology Acceptance Model (TAM) in addressing the adoption factors of Sarawak Pay. With a population of three quarter a million, it is vital to understand whether perceived usefulness, perceived ease of use, perceived risk and reward play any significant roles in the adoption of Sarawak Pay. Data were collected from 204 respondents and the results were examined using partial least squares-structured equation modelling (PLS-SEM). Findings indicated that perceived usefulness, perceived ease of use and perceived risk have significant impacts on Sarawak Pay adoption. As a result of the study, the understanding of existing theoretical literature on e-wallets in Malaysia will be enhanced.

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电子钱包在沙捞越的出现:影响沙捞越支付采用的因素

本文讨论了电子钱包的采用因素，更具体地说，Sarawak Pay在古晋，沙捞越。砂拉越政府在数字化转型方面有非常积极的任务，以促进砂拉越的电子商务行业。在联邦和州政府鼓励无现金和数字社会的努力推动下，古晋预计砂拉越支付的采用将迅速增加。本文采用并扩展了技术接受模型(TAM)来解决砂拉越支付的采用因素。沙捞越有35万人口，因此了解感知有用性、感知易用性、感知风险和奖励是否在采用沙捞越支付中发挥重要作用至关重要。从204名受访者中收集数据，并使用偏最小二乘结构方程模型(PLS-SEM)对结果进行检验。研究结果表明，感知有用性、感知易用性和感知风险对砂拉越支付的采用有显著影响。作为研究的结果，对马来西亚电子钱包的现有理论文献的理解将得到加强。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Business and Society BUSINESS-

CiteScore

1.80

自引率

10.00%

发文量

期刊介绍： International Journal of Business and Society (IJBS) is an international scholarly journal devoted in publishing high-quality papers using multidisciplinary approaches with a strong emphasis on business, economics and finance. It is a triannual journal published in April, August and December and all articles submitted are in English. Our uniqueness focus on the impact of ever-changing world towards the society based on our niche area of research. IJBS follows a double-blind peer-review process, whereby authors do not know reviewers and vice versa. The journal intends to serve as an outlet with strong theoretical and empirical research and the papers submitted to IJBS should not have been published or be under consideration for publication elsewhere.