Performance measurement framework for product–service systems development: a balanced scorecard approach

Q3 Decision Sciences

International Journal of Technology Intelligence and Planning Pub Date : 2013-12-09 DOI:10.1504/IJTIP.2013.058135

Koteshwar Chirumalla, A. Bertoni, A. Parida, Christian Johansson, M. Bertoni

引用次数: 14

Abstract

The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.

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产品服务系统开发的绩效测量框架:平衡计分卡方法

本文提出了一个框架，用于分析产品服务系统(pss)开发过程的性能，使用平衡计分卡(BSC)作为指导新方法和工具的实施和评估的工具。本文以航空航天工业为例，讨论了PSS发展面临的主要挑战，并提出了基于多标准指标的PSS发展绩效衡量框架。最后，讨论了PSS开发绩效评估框架的好处。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Technology Intelligence and Planning Business, Management and Accounting-Management of Technology and Innovation

CiteScore

3.20

自引率

0.00%

发文量

期刊介绍： The IJTIP is a refereed journal that provides an authoritative source of information in the field of technology intelligence, technology planning, R&D resource allocation, technology controlling, technology decision-making processes and related disciplines.