THE MANAGEMENT OF GENERATIONAL CONFLICT AT WORK IN THE ROMANIAN TOURISM INDUSTRY

Abstract

Leaders are looking for solutions to manage the multigenerational work force efficiently and optimally in a permanently fluctuating and changing environment. Four generations are active on the current labour market: Baby Boomers, Generation X, Millennials, Generation Z. As humans make up the most valuable resource of a company, this paper aims at highlighting one of the main problems faced by today’s leaders: generational diversity and generational conflicts at work. In November 2021-March 2022, we conducted this applied research on 86 respondents from Sibiu, Brașov, Alba, Mureș, and Cluj, and identified some of the causes that may lead to professional conflicts between employees belonging to different generations, including: the different values of employees of different ages, their different viewpoints, stress, miscommunication, age differences, and unacceptance of other opinions.