Rethinking e-government from below: new skills for the working level?

Abstract

This article seeks to determine whether and to what extent the working level has changed with the introduction of one stop government, what role IT plays in this change, and which new skills or competencies are required for so called street-level bureaucrats. This article presents first results of an ongoing research project of the German Institute for E-Government (IfG.CC), in cooperation with DHV Speyer.