Cloud-Based Technology for Small and Medium Scale Enterprises : A Decision-making Paradigm using IPA, AHP and Fuzzy-AHP Techniques

Q2 Business, Management and Accounting

International Journal of Integrated Supply Management Pub Date : 2020-10-01 DOI:10.1504/ijism.2020.10028502

S. Anbuudayasankar, Ramesh Srikanthan, Margabandu Karthik, P. Nair, Nagarajan Sivakarthik, Packirisamy Indukumar

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引用次数: 5

Abstract

Small and medium scale enterprises (SMEs) are the backbone of the world economy. In today's challenging and dynamic business environment, popularly referred to as VUCA short for volatility, uncertainty, complexity and ambiguity, SMEs need to continually adapt and adopt technological solutions to stay competitive. Cloud computing is a disruptive information and communication technology (ICT) tool, which can be leveraged by SMEs for this purpose. However widespread adoption of cloud computing in SMEs is elusive. In this paper, we analyse the attributes that influence the adoption of cloud computing in SMEs using techniques like importance performance analysis (IPA), analytic hierarchy process (AHP) and fuzzy-AHP. IPA technique is used to identify the areas of improvement for service providers as also improve their efficiency. AHP technique has been used to rank different attributes of the technology in the order of preference from an SME's perspective. Both results are studied conjointly thereby re-iterating the importance of certain attributes of the technology so as to help managers devise strategies to increase the adoption of cloud-based technologies.

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中小企业基于云的技术:一种使用IPA、AHP和模糊AHP技术的决策范式

中小企业是世界经济的支柱。在当今充满挑战和动态的商业环境中，通常被称为VUCA，是波动性、不确定性、复杂性和模糊性的缩写，中小企业需要不断适应和采用技术解决方案来保持竞争力。云计算是一种颠覆性的信息和通信技术(ICT)工具，中小企业可以利用它来实现这一目的。然而，云计算在中小企业中的广泛采用是难以捉摸的。在本文中，我们使用重要性绩效分析(IPA)、层次分析法(AHP)和模糊层次分析法(fuzzy-AHP)等技术分析了影响中小企业采用云计算的属性。IPA技术用于确定服务提供者需要改进的领域，并提高其效率。从中小企业的角度出发，采用层次分析法对技术的不同属性进行偏好排序。对这两个结果进行了联合研究，从而重申了技术的某些属性的重要性，以便帮助管理人员制定战略，以增加采用基于云的技术。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Integrated Supply Management Business, Management and Accounting-Strategy and Management

CiteScore

6.00

自引率

0.00%

发文量

期刊介绍： IJISM''s thematic focus is on research that investigates and improves integration along supply chains. IJISM seeks high-impact scholarly analytical and empirical research in integrated supply management from academics and professionals. It is discipline-agnostic. Supply chain integration can be a complex and challenging imperative involving industry 4.0 ecosystems, alignment of supply markets and consumers, associated organisational changes, and the creation and management of integrative relationships in the supply chain. Substantive research that addresses such issues is solicited. Topics covered include: -Industry 4.0 and smart manufacturing/service eco-systems including blockchains, robotics, wearables, sensors, AI, data mining, additive technologies, etc. in integrated supply chains -Global integrated supply chain design -Purchasing and supplier coordination and relationships -New modelling, optimisation and empirical methodologies in integrated supply chain design and management -Risk management and resilience -Sustainable operations and sharing and circular economies -Lean supply managenent -Quality management in supply chains -Transportation and logistics -Customer relationship, service response, demand management in supply chains -E-commerce supply management -Performance measurement in supply chains