{"title":"Does (No) Discovery Lead to (ILL) Delivery? Comparing Transaction Logs to ILL Requests to Determine the Persistence of Library Patrons","authors":"Sherri Michaels, Rachael A. Cohen","doi":"10.1080/1072303X.2019.1579151","DOIUrl":null,"url":null,"abstract":"Abstract This study looks at known-item searches within a university catalog that come up with a “no results” response to see whether patrons will then place an ILL request for that material and how persistent a user might be in order to obtain something that they want. Catalog search transaction logs were compared against interlibrary loan (ILL) requests placed during the same time frame. Overall, the rate of persistence, or the frequency with which ILL requests were placed when no results were found in the catalog is very low.","PeriodicalId":35376,"journal":{"name":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2018-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Interlibrary Loan, Document Delivery and Electronic Reserve","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/1072303X.2019.1579151","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Social Sciences","Score":null,"Total":0}
引用次数: 2
Abstract
Abstract This study looks at known-item searches within a university catalog that come up with a “no results” response to see whether patrons will then place an ILL request for that material and how persistent a user might be in order to obtain something that they want. Catalog search transaction logs were compared against interlibrary loan (ILL) requests placed during the same time frame. Overall, the rate of persistence, or the frequency with which ILL requests were placed when no results were found in the catalog is very low.
期刊介绍:
The peer reviewed Journal of Interlibrary Loan, Document Delivery & Electronic Reserve is the only North American journal devoted to interlibrary loan, document delivery, and electronic reserve librarianship. While other journals in reference services and academic librarianship occasionally publish articles on interlibrary loan or electronic reserve, this unique journal publishes over half of all articles on these topics. These important articles are a mix of practice and theory. Retitled from the Journal of Interlibrary Loan, Document Delivery & Information Supply to reflect the expansion of its focus to include electronic reserve, the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve marks a clear direction to make the journal even more useful to all libraries.