Administrating and Resolving the Traveler’s Complaints with the use of Robotic Process Automation

Abstract

Robotic Process Automation (RPA) technology is used to automate the tasks and create the software bots. Actually RPA is that technology which mimic the actions of humans step by step to automate the entire process. There are several tools for RPA such as Blueprism, Automation Anywhere, Uipath and Microsoft Power Automation. These tools are used to identify the end to end business process and need to create the code that will describe the business process and run the commands. Presently, Automation process is used in several fields such as accounting and finance, in travel bookings, Traveling payment refund, managing and resolving the complaints of the customers, hotel inventories, etc. But this paper is based on to managing the customer complaints that are faced during their travel time with the use of Automation process. Process of Automation is very well now a days, to do everything very quickly and with the better way.