The impact of the COVID-19 pandemic on the use of The Digital Library of Repsol

Abstract

The purpose of this paper is to analyse the impact of the recent COVID-19 pandemic on the use of The Digital Library (TDL), a tool created and managed by the Documentation & Library Service Department of Repsol, S.A. so that the Company’s employees can have permanent access to the information they need to execute their daily work. The aim is to demonstrate the effectiveness of the measures taken during the pandemic to guarantee access to information for its users, as well as the digitalisation of its services. To do this, a bibliographical review of the sources of information that have served as a theoretical basis for its creation and a brief overview of its phases was made. Afterwards, a survey was carried out among employees from different countries and business areas to find out how much and how The Digital Library is used. Questions were asked considering the period before and after the start of the health crisis. The results of this study allow us to draw several positive conclusions, which indicate that the measures taken by the Department are in line with the needs of its users.