A Systematic and Visual Overview of 25 Years of the Journal of Service Research: The Journey Continues

IF 9.8 2区管理学 Q1 BUSINESS

Journal of Service Research Pub Date : 2023-09-05 DOI:10.1177/10946705231194602

Martin Wetzels, Dhruv Grewal, Ruud Wetzels

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引用次数: 0

Abstract

When Journal of Service Research (JSR) completed its fifth lustrum in 2022, it offered an ideal opportunity to celebrate the present, review the past, and look forward to the service research community’s future. In reference to JSR’s specific aims to be rigorous, multidisciplinary, managerially relevant, and impactful, the current mixed-method study examines its evolution, thereby offering guidance for further research in the service domain. A newly identified, underlying topical structure embeds 15 research themes; it also reveals increasing disciplinarity among JSR publications’ theoretical roots, affirming the multidisciplinary focus the journal has achieved. Regarding academic impact, JSR accounts for around one-eighth (12.4%) of the service articles but nearly one-third of citations (30.0%) in the service domain. Similarly, in terms of practical impact, with a share of approximately 24.0% in the service articles that received media coverage, JSR publications are responsible for around 37.1% of the service domain’s media mentions. To increase these impacts, service scholars can use the insights generated herein to identify and pursue trajectories that warrant additional exploration.

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《服务研究杂志》25年的系统和视觉概述:旅程还在继续

当《服务研究杂志》(JSR)在2022年完成其第五届盛会时，它提供了一个庆祝现在、回顾过去和展望服务研究界未来的理想机会。考虑到JSR的具体目标是严格的、多学科的、管理相关的和有影响力的，当前的混合方法研究考察了它的演变，从而为服务领域的进一步研究提供了指导。新确定的潜在主题结构包含15个研究主题;它还揭示了JSR出版物的理论基础中日益增加的学科性，肯定了该期刊所取得的多学科关注。在学术影响方面，JSR约占服务文章的八分之一(12.4%)，但在服务领域的引用却占近三分之一(30.0%)。同样，就实际影响而言，在接受媒体报道的服务文章中，JSR出版物的份额约为24.0%，而在服务领域的媒体提及中，JSR出版物的份额约为37.1%。为了增加这些影响，服务学者可以利用本文产生的见解来确定和追求值得进一步探索的轨迹。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Service Research BUSINESS-

CiteScore

20.30

自引率

6.50%

发文量

期刊介绍： The Journal of Service Research (JSR) is recognized as the foremost service research journal globally. It is an indispensable resource for staying updated on the latest advancements in service research. With its accessible and applicable approach, JSR equips readers with the essential knowledge and strategies needed to navigate an increasingly service-oriented economy. Brimming with contributions from esteemed service professionals and scholars, JSR presents a wealth of articles that offer invaluable insights from academia and industry alike.