Correlation between psychological resilience and burnout among female employees in a shopping mall in Xi Xian New Area, China: A cross-sectional survey

Abstract

Objective: The objective of this study is to investigate the correlation between psychological resilience and burnout levels of female employees in a shopping mall. Materials and Methods: A convenience sampling method was used to select 213 female employees of a shopping mall in Xi Xian New District, Shaanxi Province, in October 2020, who were surveyed using general condition questionnaire, Connor-Davidson Resilience Scale, and burnout scale. Results: The psychological resilience score of 213 female employees was 60.52 ± 10.12 and the burnout score was 52.44 ± 10.76. The differences were statistically significant in psychological resilience scores regarding female employees' different age (F = 46.715, P = 0.000), educational level (F = 3.955, P = 0.021), and whether they suffered from polycystic ovary syndrome (PCOS) (F = −11.660, P < 0.01). The differences in burnout scores were statistically significant among female employees' different age (F = 19.805, P < 0.01), years of work (F = 53.277, P < 0.01), and whether they suffered from PCOS (F = 16.119, P < 0.01). There was a negative correlation between psychological resilience and burnout (r = −0.787, P < 0.01). Conclusion: The psychological resilience score of female employees was generally low, and they suffered from a certain level of burnout. The mall managers should take corresponding measures for female employees to improve their psychological resilience level and reduce the degree of burnout.