A fuzzy linguistic quality evaluation model for digital libraries

Abstract

The aim of this paper is to present a model based on a fuzzy linguistic approach to evaluate the quality of digital libraries. The quality evaluation of digital libraries is defined using users' perceptions on the quality of digital services provided through their Web sites. We assume a fuzzy linguistic modeling to represent the users' perception and apply automatic tools of fuzzy computing with words based on the LOWA and LWA operators to compute global quality evaluations of digital libraries.