Role of Body Language in Leveraging Success at the Workplace: A Study in the Hospitality Industry

IF 3 Q2 OPERATIONS RESEARCH & MANAGEMENT SCIENCE

International Journal of Management Science and Engineering Management Pub Date : 2022-10-18 DOI:10.36647/ijsem/09.10.a006

Dr. Supriya Srivastava

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引用次数: 0

Abstract

The study sheds light on the significant role of body language at workplaces. Body language is a specific process of communication which is opposed to words. The specific article is focused on understanding the significance of body language at the workplace within the hospitality industry. In the hospitality industry it is immensely important to impress the customers to improve their financial growth. Therefore, a positive and effective body language helps to build trust between the customer and the companies as well as it is capable of gaining credibility. The employees of the hospitality industry should have proper knowledge about body language and its effectiveness on customer impression.The research has used secondary quantitative design for this article consisting of the collection of some secondary numerical data. Some existing companies within the hospital IT industry of India are selected and their annual reports are used for collecting secondary quantitative data. The significance of body language among the employees of those companies for the development of the companies within the industry is discussed in this article. The major purpose of this study is to identify the important role of body language among the employees of the hospitality industry.

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肢体语言在利用工作场所成功中的作用:一项对酒店业的研究

这项研究揭示了肢体语言在工作场所的重要作用。肢体语言是与语言相对立的一种特定的交际过程。这篇文章的重点是理解肢体语言在酒店行业工作场所的重要性。在酒店行业，给顾客留下深刻印象对提高他们的财务增长是非常重要的。因此，积极有效的肢体语言有助于在客户和公司之间建立信任，并能够获得信誉。酒店业的员工应该对肢体语言及其对顾客印象的影响有适当的了解。本文的研究采用了二次定量设计，收集了一些二次数值数据。选择印度医院IT行业的一些现有公司，并使用其年度报告收集二次定量数据。本文讨论了这些公司员工的肢体语言对行业内公司发展的意义。本研究的主要目的是确定肢体语言在酒店业员工中的重要作用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Management Science and Engineering Management OPERATIONS RESEARCH & MANAGEMENT SCIENCE-

CiteScore

8.50

自引率

33.30%

发文量

期刊介绍： International Journal of Management Science and Engineering Management (IJMSEM) is a peer-reviewed quarterly journal that provides an international forum for researchers and practitioners of management science and engineering management. The journal focuses on identifying problems in the field, and using innovative management theories and new management methods to provide solutions. IJMSEM is committed to providing a platform for researchers and practitioners of management science and engineering management to share experiences and communicate ideas. Articles published in IJMSEM contain fresh information and approaches. They provide key information that will contribute to new scientific inquiries and improve competency, efficiency, and productivity in the field. IJMSEM focuses on the following: 1. identifying Management Science problems in engineering; 2. using management theory and methods to solve above problems innovatively and effectively; 3. developing new management theory and method to the newly emerged management issues in engineering; IJMSEM prefers papers with practical background, clear problem description, understandable physical and mathematical model, physical model with practical significance and theoretical framework, operable algorithm and successful practical applications. IJMSEM also takes into account management papers of original contributions in one or several aspects of these elements.