Collaboration and design from a distance: University of Pennsylvania Law School case study

Abstract

Recently, we served as consultants to the University of Pennsylvania Law School on the redesign of their website. Designers and client collaborated on the project at a distance. In doing so, we were forced to deal with some previously unexplored issues: how to mediate physical distance during collaboration, collect data from users at a distance, show and discuss work, and how to reach consensus at key phases of the project.