A Model for Selecting Information Technology Solutions in Banking Institutions: A Case of a Developing Country

Abstract

Despite increasing technological dynamism and plausibility in many environments, poor services continue to be rendered because the IT solutions that are selected, deployed and used by the Nigerian banks are challenged by both technical and non-technical factors. The challenges could be attributed to lack of evaluation, causing ineffectiveness, inefficiency, and inconsistency in the processes, interactions and activities where IT solutions are applied. Thus, the study’s objectives is to identify, examine and gain an understanding of the factors that influence the selection, deployment and evaluation of the IT solutions that are used by the Nigerian banks. The interpretivist approach and qualitive method were followed. Following the interpretivist paradigm, the analysis was conducted using the hermeneutics approach. Based on the findings and interpretation, a model was developed, intended for actors that have stake in IT solutions in the two banks, to gain better understanding of the factors that can influence evaluation.