QUALITY OF ONLINE COMMUNICATION SERVICES IN PUBLIC ADMINISTRATION

Abstract

This study discusses the quality of online communication services from the perspective of public administration. Earlier studies show that provision of electronic services has been highly successful in the public sector, where tasks generally have a lower degree of complexity. Most public administration bodies have been committed to providing high quality customer-oriented e-services. Now, the quality in public administration services is highly demanded by citizens, and mainly by users of online communication services, which requires transparency, efficiency and efficacy of these services.