Application of Value Stream Mapping in Supply Chain: A Case Study on an Amazon Retail

Y. Qin, H. Liu
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引用次数: 3

Abstract

This study investigates the application of value stream mapping (VSM) in the supply chain of an e-commerce retailer on Amazon to reduce waste and improve customer satisfaction. By visualizing the entire supply chain with VSM, the waste was identified in the delivery process from the retailer to the customer. The five-Whys method was then applied to find the root cause of the waste. Furthermore. a scoring method was developed to evaluate and compare the pros and cons offered by two supply chain operation models to identify an improvement strategy. It was demonstrated in the study that the VSM together with five-whys analysis helps to improve the quality of supply chain management, reduce lead time, and improve customers' satisfaction effectively.
价值流映射在供应链中的应用——以亚马逊零售为例
本研究探讨价值流映射(VSM)在亚马逊电子商务零售商供应链中的应用,以减少浪费和提高顾客满意度。通过使用VSM可视化整个供应链,可以识别从零售商到客户的交付过程中的浪费。然后应用五个为什么方法来寻找浪费的根本原因。此外。开发了一种评分方法来评估和比较两种供应链运营模型提供的优点和缺点,以确定改进策略。研究表明,VSM与五为什么分析相结合,可以有效地提高供应链管理质量,缩短交货时间,提高客户满意度。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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