The Impact of Artificial Intelligence on Hospitality Employees’ Work Outcomes

IF 16.4 1区化学 Q1 CHEMISTRY, MULTIDISCIPLINARY

Accounts of Chemical Research Pub Date : 2023-06-18 DOI:10.30519/ahtr.1264966

A. Ersoy, R. Ehtiyar

引用次数: 0

Abstract

The aim of this systematic literature review is to analyze the existing literature on the impact of artificial intelligence (AI) on employee work outcomes in the hospitality industry context. This paper systematically reviews the association between AI and employee work outcomes through an extensive literature review of published peer-reviewed English articles. Eighteen articles have been found in 12 journals and analyzed through deductive approach. The findings were synthesized into three major themes: enablers or inhibitors of AI adoption, the type of AI-related technique, outcomes of AI adoption. Well-being, turnover intention, and job engagement were identified as the most significant and most commonly studied outcomes of AI adoption.

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人工智能对酒店员工工作成果的影响

本系统文献综述的目的是分析现有的关于人工智能(AI)对酒店业员工工作成果影响的文献。本文系统地回顾了人工智能与员工工作成果之间的关系，通过对已发表的同行评议的英语文章进行了广泛的文献综述。在12种期刊上找到了18篇论文，并通过演绎方法进行了分析。研究结果被综合为三个主要主题:人工智能采用的推动因素或抑制因素、人工智能相关技术的类型、人工智能采用的结果。幸福感、离职意向和工作敬业度被认为是采用人工智能最重要、最常被研究的结果。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Accounts of Chemical Research 化学-化学综合

CiteScore

31.40

自引率

1.10%

发文量

312

审稿时长

2 months

期刊介绍： Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance. Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.