A research proposal: initial development of operational indicators for measuring US federal public sector organization virtuality

Abstract

The purpose of this paper is to propose a research agenda for measuring the virtuality of US federal public sector organizations. Much of the e-Government literature has focused on service delivery. This paper moves the discussion to the administrative side of the equation and develops a research agenda that focuses attention to the real or perceived impact of IT on the day-to-day functions (structure and process) of the public sector. Building on Fountain's framework of virtual bureaucracy, a multi-case study method using operational indicators of virtual public sector organizations in conjunction with enterprise architecture analysis is discussed.