The Invisible Employee: Success and Fragility of Automating Interlibrary Loan

Q3 Social Sciences

Journal of Interlibrary Loan, Document Delivery and Electronic Reserve Pub Date : 2017-05-15 DOI:10.1080/1072303X.2018.1465011

LeEtta M. Schmidt

引用次数: 2

Abstract

ABSTRACT Libraries and their interlibrary loan departments have enacted different methods for improving processes and services to create greater efficiency and less waste. Techniques range from holistic, and expansive process improvement projects to leveraging the ability of request management systems to automate processes and services successfully. This article explores the effect of automation on the output of a sample interlibrary loan department and points out possible challenges that this automation success may create in the future.

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看不见的员工:馆际互借自动化的成功与脆弱性

图书馆及其馆际互借部门制定了不同的方法来改进流程和服务，以创造更高的效率和更少的浪费。技术范围从整体的、扩展的过程改进项目到利用请求管理系统的能力来成功地自动化过程和服务。本文探讨了自动化对样本馆际互借部门输出的影响，并指出这种自动化的成功在未来可能带来的挑战。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Interlibrary Loan, Document Delivery and Electronic Reserve Social Sciences-Library and Information Sciences

自引率

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发文量

期刊介绍： The peer reviewed Journal of Interlibrary Loan, Document Delivery & Electronic Reserve is the only North American journal devoted to interlibrary loan, document delivery, and electronic reserve librarianship. While other journals in reference services and academic librarianship occasionally publish articles on interlibrary loan or electronic reserve, this unique journal publishes over half of all articles on these topics. These important articles are a mix of practice and theory. Retitled from the Journal of Interlibrary Loan, Document Delivery & Information Supply to reflect the expansion of its focus to include electronic reserve, the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve marks a clear direction to make the journal even more useful to all libraries.