Organisational cybernetics: A systems thinking method used for small and medium enterprises

Abstract

years in assisting sectors in operations, management and the environment in checking for interdependencies, interconnections and coherence in all aspects of the elements inputted. In particular, the viable systems model in organisational cybernetics of systems thinking can be considered as a tool used for validating elements and being goal-oriented in nature. Research purpose: The purpose of this research is to showcase the role and influence that the viable systems model in organisation cybernetics has in a study conducted on small and medium enterprises. Motivation for the study: In the business world, there is a profound need for organisations to ensure that process flows are maintained to achieve sustainability. The systems thinking approach ensures that process flows are maintained; however, they have proven to be robust in validating elements and achieving goals. In this regard, this study encourages organisations to embrace and utilise systems thinking approaches to improve productivity and, ultimately, sustainability. Research design, approach and method: In conjunction with the mixed methodology approach, namely the Statistical Package for Social Sciences for quantitative research and