Cost of Quality in Crowdsourcing

Deniz Iren, S. Bilgen
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引用次数: 6

Abstract

Crowdsourcing is a business model which allows practitioners to access a rather cheap and scalable workforce. However, due to loose worker-employer relationships, skill diversity of the crowd and anonymity of participants, it tends to result in lower quality compared to traditional ways of doing work. Thus crowdsourcing practitioners have to apply certain techniques to make sure that the end product complies with the quality requirements. Quality assurance techniques impact project costs and schedules. A well-defined methodology is needed to estimate these impacts in order to manage the crowdsourcing process effectively and efficiently. This paper introduces cost models of common quality assurance techniques that may be applied in crowdsourcing and describes a proposed cost of quality approach for analyzing quality related costs.
众包中的质量成本
众包是一种商业模式,它允许从业者获得相当廉价和可扩展的劳动力。然而,由于松散的劳资关系、人群技能的多样性和参与者的匿名性,与传统的工作方式相比,它往往会导致较低的质量。因此,众包从业者必须应用某些技术来确保最终产品符合质量要求。质量保证技术影响项目成本和进度。需要一种定义明确的方法来评估这些影响,以便有效和高效地管理众包过程。本文介绍了可用于众包的常见质量保证技术的成本模型,并描述了一种用于分析质量相关成本的拟议质量成本方法。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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