Deskripsi Organizational Citizenship Behavior Perawat Untuk Lansia Di Wisma Harapan Asri Yayasan Mardiwijana Semarang”

Praxis Journal of Philosophy Pub Date : 2021-03-02 DOI:10.24167/PRAXIS.V3I2.3149

Y. Susilo, Rudy Elyadi

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Abstract

The number of elderly population in Indonesia from year to year is increasing, so it is needed a place and assistance services for elderly citizens. Wisma Harapan Asri Semarang provides services so that the elderly residents feel comfortable and at ease. The nurses for the elderly have the role of assisting and serving elderly citizens. The performance of the nurses has an important role for the quality of the services of the elderly homestead. Improved services will be better if the nurses have the attitude and actions of the Organizational Citizenship Behavior (OCB) at work. This study aimed to determine the OCB of nurses based on five dimensions of OCB. The five dimensions of OCB according to Organ are: altruism, courtesy, conscientiousness, sportmanship, and civic virtue. Descriptive qualitative research method to describe the OCB actions of nurses. The results showed OCB of nurses in the high category. An effort to improve the performance of nurses in accordance with the five dimensions of OCB. Also efforts to improve the services of nurses to meet the needs of the elderly. This research is useful for Wisma Harapan Asri in an effort to shape the behavior of nurses to provide the best service for the elderly.

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印度尼西亚的老年人口数量逐年增加，因此需要为老年公民提供场所和援助服务。希望联盟三宝堂提供的服务，让长者感到舒适和安心。老年护理人员具有协助和服务老年公民的作用。护理人员的工作表现对养老院的服务质量起着重要的作用。如果护士在工作中有组织公民行为(OCB)的态度和行动，就能更好地改善服务。本研究旨在基于组织公民行为的五个维度来确定护士的组织公民行为。根据风琴的五个维度:利他主义，礼貌，责任心，体育精神和公民美德。描述性质的研究方法描述护士的组织公民行为。结果显示，护士的组织行为行为处于高水平。根据组织公民行为的五个维度，努力提高护士的绩效。还努力提高护士的服务水平，以满足老年人的需要。这一研究对卫斯玛希望协会(Wisma Harapan Asri)在努力塑造护士行为以为老年人提供最佳服务方面是有用的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Praxis Journal of Philosophy

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