Career Competencies and Job Performance of Saudi Employees in Tourism Industry: Intelligent Career Model

Fatimah Alshiha
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Abstract

Tourism industry is one of the most growing sectors that contributes significantly to Gross World Product (GWP), employment opportunities, and local culture. Saudi Arabia has witnessed a growing number of hotel projects of new international chains and domestics hotels. Studies relevant to career competencies topics are relatively scarce among the first-line staff in Saudi’s hotels industry. This study seeks to examine the relationship between career competencies and job performance among frontline staffs at luxury, mid and upper mid-scale hotels in Riyadh and Makkah regions of Saudi Arabia. This study used online questionnaire method and was sent to 700 different hotels with a response rate of 76% (n=499). Partial least squares structural equation modeling (PLS-SEM) was used for data analysis. Results showed that reflective, communicative, and behavioral career competencies have a statistically significant positive influence on individual work performance with values of (B=0.3, p<0.01), (B=0.34, p<0.01), and (B=0.21, p<0.01) respectively. A number of practical implications along with the research limitations were discussed.
沙特旅游业员工职业胜任力与工作绩效:智能职业模型
旅游业是增长最快的行业之一,对世界生产总值(GWP)、就业机会和当地文化做出了重大贡献。沙特阿拉伯出现了越来越多的新的国际连锁酒店和国内酒店项目。在沙特酒店行业的一线员工中,与职业能力主题相关的研究相对较少。本研究旨在考察沙特阿拉伯利雅得和麦加地区豪华酒店、中高档酒店一线员工的职业能力与工作绩效之间的关系。本研究采用在线问卷调查的方法,向700家不同的酒店发送问卷,回复率为76% (n=499)。采用偏最小二乘结构方程模型(PLS-SEM)进行数据分析。结果表明,反思职业胜任力、沟通职业胜任力和行为职业胜任力对个体工作绩效的正向影响分别为(B=0.3, p<0.01)、(B=0.34, p<0.01)和(B=0.21, p<0.01)。讨论了一些实际意义以及研究的局限性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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