Human Factors in HSE Performance – Role of User-Friendly HSE Documentation

Abstract

Organizational Multi layered documentation frameworks, complex document writing styles, cross referencing, poor document integration, end user language barriers and psychological factors for searching relevant information under pressure complicates the understanding of a technical document. Complex technical documents intimidate the end user and shrinks the user understanding. Document engineering or Usability mapping of documents is proven scientific method for writing technical documents in a simplified and user-friendly manner. The document engineering concepts are based on human psychology, that helps the user to navigate through document content rather searching for specific keyword or information. Safety intensive industrial sectors such as Aviation industry, Oil and Gas are already adopting the document engineering concepts in their technical documentation. It is proven in many organizations that the usage of document engineering concepts simplifies the document complexity and the end users feel much comfort in understanding the documents in their work. In this paper an attempt has been made suggest adoptable user engineering concepts to simplify technical HSE documents. Also, the paper discusses some of the in-built hidden readability features in Microsoft word for checking reading ease and reading grade levels to improve simplification of documents. The paper discusses the psychological aspects behind document reading, understanding, cognitive linking for reaching the required information. Also, the paper discusses some of the best practices to be considered for technical document writers.