Supporting the Appropriation of ICT: End-User Development in Civil Societies

Abstract

Information and communication technology (ICT) has become an important factor in our personal lives as well as in our social organizations at work, at home, in our hospitals, in political institutions, and in the public media. While in work settings the dynamics of shared business goals, shared task systems, and professional delegation structures result in a relatively predictable and organized design context, the more open-ended and less-organized contexts of home or society present considerable challenges for applications of ICT.