The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy

Q3 Engineering

Gestao e Producao Pub Date : 2020-01-01 DOI:10.1590/0104-530x4715-20

Antonelly Assis Gregorio de Sousa, Manoel Paulo da Silva Lima, R. K. S. Fermam

引用次数: 1

Abstract

Abstract: The Brazilian Navy is preparing to design, build and repair nuclear submarine. One of the initiatives adopted was the creation of the Naval Agency for Nuclear Safety and Quality (AgNSNQ) which aims to assist the licensing of nuclear and naval facilities and conformity assessment of Quality Management Systems. The concept of the certification service of management systems needs to be evaluated, before expending resources and people to develop. This article aimed to assess the characteristics of AgNSNQ to design the ISO 9001 QMS certification service through the service project model. A case study was conducted to evaluate the characteristics of the AgNSNQ concerning the criteria. The article's contributions indicate that AgNSNQ should primarily promote efforts to train its auditors to create favorable conditions for designing the ISO 9001 QMS certification service.

查看原文本刊更多论文

质量管理体系ISO 9001认证服务的设计:巴西海军军事组织的案例研究

摘要:巴西海军正准备设计、建造和维修核潜艇。通过的举措之一是建立海军核安全和质量局(AgNSNQ)，旨在协助核和海军设施的许可以及质量管理体系的合格评估。管理体系认证服务的概念需要在投入资源和人力开发之前进行评估。本文旨在通过服务项目模型，评估AgNSNQ的特点，设计ISO 9001质量管理体系认证服务。通过一个案例研究来评估AgNSNQ在标准方面的特征。文章的贡献表明，AgNSNQ应首先努力培训其审核员，为设计ISO 9001质量管理体系认证服务创造有利条件。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Gestao e Producao Engineering-Industrial and Manufacturing Engineering

CiteScore

1.60

自引率

0.00%

发文量

审稿时长

44 weeks

期刊介绍： Gestão & Produção is a journal published four times a year year (March, June, September and December) by the Departamento de Engenharia de Produção (DEP) of Universidade Federal de São Carlos (UFSCar). The first issue of Gestão & Produção was published in April, 1994. Actually, G&P was result of experience of professors of DEP/UFSCar in editing, in the beginning, "Cadernos DEP" in the 1980s, followed by "Cadernos de Engenharia de Produção". The last three issues of "Cadernos de Engenharia de Produção" were a test previous to the launch of Gestão & Produção because most of the journal characteristics were already established, like regularity.