Enhancing Customer Experience AI-Chatbot: Servicy Quality, Emotional Inteligence, and Personalisation

Q2 Economics, Econometrics and Finance

International Journal of Trade and Global Markets Pub Date : 2023-01-01 DOI:10.1504/ijtgm.2023.10058887

Thanh Ngan Nguyen, Hoang Nghi Vo, Trieu Khang Tran, Minh Khoi Nguyen, Minh Le, D. Dao

引用次数: 0

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提升客户体验:人工智能聊天机器人:服务质量、情商和个性化

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来源期刊

International Journal of Trade and Global Markets Economics, Econometrics and Finance-Economics, Econometrics and Finance (all)

CiteScore

1.30

自引率

0.00%

发文量

期刊介绍： IJTGM fosters discussion on the various interrelationships between economic growth at national and international levels and international trade. The journal will emphasise the implications that trade policy exerts on economic growth and vice versa, as well the role of national governments, international organisations and the business community on related issues of worldwide concern. Topics covered include International trade Economic growth The role of international economic organisations in the global economy International economic issues Interaction between global markets and trade Implications of globalisation on markets and trade WTO and its policies FDI and the international economics The role of IT in the process of globalisation The importance of growing wealth disparity in trade and management The impact of government debts on international trade and management issues The role of oil and gas: industry intentions, pricing strategies, etc. Trade as determined by currency instability Financing trade deficits.