{"title":"Reliability and warranty issues in the design and production practice of selected Polish and Slovenian furniture-manufacturing companies","authors":"R. Kłos, B. Fabisiak, J. Hrovatin, Ng HonKeung","doi":"10.12841/WOOD.1644-3985.163.10","DOIUrl":null,"url":null,"abstract":"Reliability and quality issues are of crucial importance for both customers and manufacturers operating in a highly competitive marketplace. The aim of the study was to recognize attitudes towards product reliability in the furniture industry. The results are presented of the research conducted in 75 Polish and Slovenian furniture companies, focusing on the manner in which enterprises determine the length of the warranty period and which tools they implement to evaluate the reliability of the furniture construction. The data was collected through direct interviews and surveys. The high level of recognition of reliability and quality as key success factors for the next 5-20 years in the furniture industry was observed. A positive correlation was explored between the size of the enterprise and the existence and use, during the design process, of a database detailing structural failures. A coexistence of variables was found connected with the use of a failures database, an implemented, integrated CRM (Customer Relationship Management) system and the offering of an extended warranty period. The results of the study confirm the necessity and importance for furniture-manufacturing companies to consider reliability and warranty issues in their industrial practice.","PeriodicalId":50566,"journal":{"name":"Drewno","volume":"60 1","pages":"133-149"},"PeriodicalIF":0.8000,"publicationDate":"2017-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Drewno","FirstCategoryId":"88","ListUrlMain":"https://doi.org/10.12841/WOOD.1644-3985.163.10","RegionNum":4,"RegionCategory":"农林科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"MATERIALS SCIENCE, PAPER & WOOD","Score":null,"Total":0}
引用次数: 0
Abstract
Reliability and quality issues are of crucial importance for both customers and manufacturers operating in a highly competitive marketplace. The aim of the study was to recognize attitudes towards product reliability in the furniture industry. The results are presented of the research conducted in 75 Polish and Slovenian furniture companies, focusing on the manner in which enterprises determine the length of the warranty period and which tools they implement to evaluate the reliability of the furniture construction. The data was collected through direct interviews and surveys. The high level of recognition of reliability and quality as key success factors for the next 5-20 years in the furniture industry was observed. A positive correlation was explored between the size of the enterprise and the existence and use, during the design process, of a database detailing structural failures. A coexistence of variables was found connected with the use of a failures database, an implemented, integrated CRM (Customer Relationship Management) system and the offering of an extended warranty period. The results of the study confirm the necessity and importance for furniture-manufacturing companies to consider reliability and warranty issues in their industrial practice.
期刊介绍:
Wood. Research papers. Reports. Announcements" ("Drewno") is an international scientific journal that publishes original results of innovatory basic and applied research concerning technological, technical, economic and ecological issues important for the wood science and forest-based industries, including their environment, and interesting to the international recipients. "Drewno" is an Open Access biannual journal.
Aims and scope:
wood science: anatomy, biology, chemistry, physics
wood mechanical and chemical technology, inter alia, sawmilling, composite wood products, wooden construction, furniture making, wood pulp, paper making
material engineering, biocomposites, nanocomposites
material management
environmental protection, safety of the processes, products and working stations
biotechnology
bioenergy, biofuels
forestry: harvesting and wood quality
wood-based industries economics
The Editorial Board of the journal especially welcomes articles concerning increase in wood resources (wood mobilisation); innovative composites and lignocellulosic materials; new trends in the protection, modification and finishing of wood; biorefining of raw wood material; "green" building; new technologies of wood waste recycling; sustainable development; innovation management; and business networks.