Reliability and warranty issues in the design and production practice of selected Polish and Slovenian furniture-manufacturing companies

IF 0.8 4区农林科学 Q3 MATERIALS SCIENCE, PAPER & WOOD

Drewno Pub Date : 2017-01-01 DOI:10.12841/WOOD.1644-3985.163.10

R. Kłos, B. Fabisiak, J. Hrovatin, Ng HonKeung

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引用次数: 0

Abstract

Reliability and quality issues are of crucial importance for both customers and manufacturers operating in a highly competitive marketplace. The aim of the study was to recognize attitudes towards product reliability in the furniture industry. The results are presented of the research conducted in 75 Polish and Slovenian furniture companies, focusing on the manner in which enterprises determine the length of the warranty period and which tools they implement to evaluate the reliability of the furniture construction. The data was collected through direct interviews and surveys. The high level of recognition of reliability and quality as key success factors for the next 5-20 years in the furniture industry was observed. A positive correlation was explored between the size of the enterprise and the existence and use, during the design process, of a database detailing structural failures. A coexistence of variables was found connected with the use of a failures database, an implemented, integrated CRM (Customer Relationship Management) system and the offering of an extended warranty period. The results of the study confirm the necessity and importance for furniture-manufacturing companies to consider reliability and warranty issues in their industrial practice.

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选定的波兰和斯洛文尼亚家具制造公司的设计和生产实践中的可靠性和保修问题

在竞争激烈的市场中，可靠性和质量问题对客户和制造商都至关重要。研究的目的是认识对产品可靠性在家具行业的态度。结果是在75家波兰和斯洛文尼亚家具公司进行的研究，重点是企业确定保修期长度的方式，以及他们实施哪些工具来评估家具结构的可靠性。数据是通过直接访谈和调查收集的。我们观察到，可靠性和质量被高度认可为家具行业未来5-20年成功的关键因素。在设计过程中，探讨了企业规模与详细描述结构故障的数据库的存在和使用之间的正相关关系。变量的共存被发现与使用故障数据库、实施的集成CRM(客户关系管理)系统和提供延长的保修期有关。研究结果证实了家具制造企业在工业实践中考虑可靠性和保修问题的必要性和重要性。

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来源期刊

Drewno MATERIALS SCIENCE, PAPER & WOOD-

CiteScore

1.10

自引率

12.50%

发文量

审稿时长

>12 weeks

期刊介绍： Wood. Research papers. Reports. Announcements" ("Drewno") is an international scientific journal that publishes original results of innovatory basic and applied research concerning technological, technical, economic and ecological issues important for the wood science and forest-based industries, including their environment, and interesting to the international recipients. "Drewno" is an Open Access biannual journal. Aims and scope: wood science: anatomy, biology, chemistry, physics wood mechanical and chemical technology, inter alia, sawmilling, composite wood products, wooden construction, furniture making, wood pulp, paper making material engineering, biocomposites, nanocomposites material management environmental protection, safety of the processes, products and working stations biotechnology bioenergy, biofuels forestry: harvesting and wood quality wood-based industries economics The Editorial Board of the journal especially welcomes articles concerning increase in wood resources (wood mobilisation); innovative composites and lignocellulosic materials; new trends in the protection, modification and finishing of wood; biorefining of raw wood material; "green" building; new technologies of wood waste recycling; sustainable development; innovation management; and business networks.