Employee benefits in the hospitality industry: What do employees want and need?

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2023-05-03 DOI:10.1080/15332845.2023.2207998

C. Deale, Seung-Hyun Lee

引用次数: 1

Abstract

Abstract This study focused on the benefits that employees/potential employees in the hospitality industry in the United States want and need, using the hierarchy of needs as a framework. An online survey was completed by 225 respondents that focused on developing desirable benefit packages that would appeal to employees and potential employees, so as to recruit, train, retain, and develop employees effectively. Findings indicated that enhanced benefits result in positive perceptions about the industry, which lead to future intentions to remain in the industry and enhanced satisfaction. Implications include that offering more personalized benefits may be helpful to the hospitality industry.

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酒店业的员工福利：员工想要什么，需要什么？

本研究以需求层次为框架，关注美国酒店业员工/潜在员工想要和需要的福利。225名受访者完成了一项在线调查，重点是制定能够吸引员工和潜在员工的理想福利方案，从而有效地招聘、培训、留住和发展员工。研究结果表明，提高的福利会导致对行业的积极看法，从而导致未来留在行业的意愿和满意度的提高。这意味着，提供更多个性化的福利可能对酒店业有所帮助。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement