From the Editor

Abstract

It is a great pleasure to share with you the third issue of Volume 39, which includes four articles. This issue commences with the article entitled, “How relationship quality, service quality, and value affect the intention to purchase IT/IS outsourcing services.” Author Chung-Lun Wei investigates the moderating effect of relationship quality on the relationship between customer perception and purchase intention in the context of IT/IS outsourcing services. The results indicate that relationship quality directly impacts purchase intention, relationship quality negatively moderates the relationship between perceived service quality and purchase intentions, and perceived value mediates the impact of perceived service quality on purchase intentions. In the second article, authors Stefan Klotz, Markus Westner, and Susanne Strahringer identify critical success factors of business-managed information technology in their article, “Critical Success Factors of Business-managed IT: It Takes Two to Tango.” Findings from a case study reveal four groups of critical success factors, including (1) general approach to Business-managed IT/Businessmanaged IT strategy, (2) Business-managed IT project prerequisites/Business-managed IT team, (3) Business-managed IT project execution and outcome, and (4) information systems management for business-managed IT. Further, the results suggest that bilateral responsibility between the business unit and the IT organization is the most favorable governance option for business-managed IT. Next, authors Koen De Maere, Steven De Haes, Michael von Kutzchenbach, and Tim Huygh undertake an exploratory study, in their article entitled, “Identifying the enablers and inhibitors of Organizational Learning in the context of IT Governance: An exploratory Delphi study,” to determine the most important enablers and the most important inhibitors of Organizational Learning in the context of IT Governance. The results indicate that the vast majority of the most important enablers and inhibitors are situated at the group level and the organizational level. In In the fourth and final article in this issue, Emílio José Montero Arruda Filho, Aline Cristina Lobo Nogueira, and Everaldo Marcelo Souza da Costa analyze the adoption of mobile banking in their article entitled “Social Influence Effect on Consumers’ Intention to Adopt Mobile Banking Services.” They focus on how the perception of risk moderates the relationships between social influence and user characteristics, leading to an increase in adoption. The findings reveal that social influence is an antecedent of personal innovativeness, personal utility, and trust in the adoption of mobile banking and perceived risk moderates these relationships. Your submissions are always welcome through Scholar One Manuscripts at: http://mc.manuscriptcentral.com/uism Kindly visit the ISM website for submission details: http://www.tandfonline.com/uism I encourage you to consider Information Systems Management for publication of your research. I would like to express my great appreciation to our Senior Editors, authors, reviewers, and readers for your continuing interest and efforts. I wish you very pleasant reading.