Becoming the hospitality industry employer of choice

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2023-03-03 DOI:10.1080/15332845.2023.2180725

M. Wisnom, Patty Janes

引用次数: 0

Abstract

Abstract The research assesses the quality of work life (QWL) for those in the hospitality industry and provides insight to help professionals become an employer of choice. An online survey was utilized resulting in 311 respondents. Descriptive statistics and Importance-Performance Analysis were used to generate findings. Results show 84% of respondents having employers that have met overall QWL expectations and 88% being satisfied with their QWL. Attributes least enjoyed were management concerns, low pay, high stress, and long hours. Lodging and non-lodging comparisons and data-driven practical suggestions for hospitality employers are provided.

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成为酒店业雇主的首选

摘要:本研究评估了酒店行业的工作生活质量(QWL)，并提供了见解，帮助专业人士成为雇主的选择。一项在线调查获得了311名受访者。使用描述性统计和重要性-绩效分析来产生结果。调查结果显示，84%的受访者表示雇主达到了QWL的整体预期，88%的受访者对他们的QWL感到满意。最不受欢迎的特质是管理问题、低工资、高压力和长时间工作。为酒店雇主提供了住宿和非住宿比较以及基于数据的实用建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement