Resilience, well-being, and organizational outcomes of Croatian, Thai, and US workers during COVID-19

IF 3.1 4区管理学 Q2 MANAGEMENT

Journal of Management & Organization Pub Date : 2021-10-27 DOI:10.1017/jmo.2021.58

Piyawan Charoensap-Kelly, Pavica Sheldon, Mary Grace Antony, L. Provenzani

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引用次数: 5

Abstract

Abstract Drawing on social cognitive theory (SCT), this study examines the effects of employee resilience, through well-being, on job productivity, and relational satisfaction among extraverted versus introverted workers in Croatia, Thailand, and the United States during the early period of the coronavirus disease 2019 pandemic. Participants included 832 working adults from various industries. Moderated mediation analyses revealed employee resilience positively predicted psychological well-being which, in turn, positively predicted both productivity and relational satisfaction. Regardless of culture, extraverted workers reported less productivity but greater satisfaction with coworkers compared to introverted workers. Also, resilience dampened the negative effects of introversion on relational satisfaction. The findings support the multilevel perspective of resilience and SCT assertion that behavioral outcomes are determined by an interaction between personal and environmental factors and highlight the need to promote employee resilience and well-being during times of crisis. Recommendations on how managers can support employees during this unprecedented global health crisis are provided.

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克罗地亚、泰国和美国工人在2019冠状病毒病期间的韧性、福祉和组织成果

摘要:本研究利用社会认知理论(SCT)，研究了2019年冠状病毒病大流行早期克罗地亚、泰国和美国外向型和内向型员工的员工弹性(幸福感)对工作生产率和关系满意度的影响。参与者包括来自不同行业的832名在职成年人。有调节的中介分析显示，员工弹性正向预测心理健康，心理健康反过来正向预测生产力和关系满意度。不管文化如何，与内向的员工相比，外向型员工的工作效率较低，但对同事的满意度更高。此外，复原力抑制了内向性对关系满意度的负面影响。研究结果支持了弹性的多层次视角和SCT的主张，即行为结果是由个人和环境因素之间的相互作用决定的，并强调了在危机时期提高员工弹性和幸福感的必要性。就管理人员如何在这场前所未有的全球卫生危机中为员工提供支持提出了建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Management & Organization MANAGEMENT-

CiteScore

6.60

自引率

9.10%

发文量

期刊介绍： The Journal of Management & Organization is an international peer-reviewed journal from eContent, in association with ANZAM. It provides global perspectives on management and organization of benefit to scholars, educators, students, practitioners, policy-makers and consultants worldwide. In one forum, Journal of Management & Organization covers: •Qualitative and quantitative empirical research articles •Theoretical and conceptual articles •Literature reviews - including those from theses •Articles on management education and learning •Practitioner perspectives and case studies •Methodological advances - including those from theses