Community-engaged technology development for bridging service users and service providers: lessons from the field

IF 1.5 Q2 SOCIAL WORK

Journal of Community Practice Pub Date : 2022-07-03 DOI:10.1080/10705422.2022.2101573

Wonhyung Lee, Kelly M. Gross, C. Chelmis, Daphney-Stavroula Zois

引用次数: 2

Abstract

ABSTRACT This article shares the experiences and lessons learned from a community project that aims to develop a technology-based solution to improve communications between service users and service providers. Through this multi-year project in the Capital District of New York State, a team of social workers and engineers created a mobile app prototype based on the feedback from the community. This case study shares insights for conceptualizing various phases of community engagement as well as for recruiting multiple groups of stakeholders in the process of creating a collective vision for technology development.

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社区参与的技术开发，以连接服务用户和服务提供者：实地经验教训

本文分享了一个社区项目的经验和教训，该项目旨在开发一种基于技术的解决方案，以改善服务用户和服务提供商之间的通信。通过这个在纽约州首都区进行的多年项目，一个由社会工作者和工程师组成的团队根据社区的反馈创建了一个移动应用程序原型。本案例研究分享了概念化社区参与的各个阶段以及在创建技术开发集体愿景的过程中招募多个利益相关者群体的见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Community Practice SOCIAL WORK-

CiteScore

2.40

自引率

18.20%

发文量

期刊介绍： The Journal of Community Practice is an interdisciplinary journal grounded in social work. It is designed to provide a forum for community practice, including community organizing, planning, social administration, organizational development, community development, and social change. The journal contributes to the advancement of knowledge related to numerous disciplines, including social work and the social sciences, urban planning, social and economic development, community organizing, policy analysis, urban and rural sociology, community health, public administration, and nonprofit management. As a forum for authors and a resource for readers, this journal makes an invaluable contribution to the community"s conceptualization, applications, and practice.