A Controlled Vocabulary for an Electronic Resources Problem Reporting System: Creation, Implementation and Assessment

IF 0.6 4区 管理学 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE
Anita K. Foster
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引用次数: 0

Abstract

The Ohio State University Libraries’ Serials and Electronic Resources team tracked reports of problems with electronic resources through a ticketing system, but had not used the system functions to articulate the work involved in supporting such resources. When a new Electronic Resources Officer was hired, the librarian reviewed the type of statistics provided to management and identified an opportunity to more fully document reported problem and staff effort. With the help of team members, a mechanism was created to highlight different types of problems through the application of a controlled vocabulary developed specifically for that environment. Once the vocabulary was available and in use, after some time, terms were evaluated for efficacy, and for how the use of the vocabulary enabled analysis of the trouble-shooting process. Following an analysis by the Electronic Resources Officer of the terms after being in use for some time, the ways that staff were involved in the workflow was changed, leading to faster responses and more consistent communication of information to patrons and vendors. This paper describes the process of developing the controlled vocabulary, the insights found following implementation, and the changes to the workflow that came from that analysis.
电子资源问题报告系统的受控词汇:创建、实施与评估
俄亥俄州立大学图书馆的系列和电子资源团队通过票务系统跟踪电子资源问题的报告,但没有使用系统功能来阐明支持此类资源所涉及的工作。当聘用一名新的电子资源干事时,图书管理员审查了提供给管理层的统计数据类型,并确定了一个机会,可以更全面地记录所报告的问题和工作人员的努力。在团队成员的帮助下,创建了一个机制,通过应用专门为该环境开发的受控词汇来突出不同类型的问题。一旦词汇可用并投入使用,一段时间后,就会评估术语的功效,以及词汇的使用如何能够分析故障解决过程。在电子资源干事对使用一段时间后的术语进行分析后,工作人员参与工作流程的方式发生了变化,从而加快了响应速度,并更一致地向顾客和供应商传达信息。本文描述了开发受控词汇表的过程,实现后发现的见解,以及分析对工作流程的更改。
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来源期刊
Library Resources & Technical Services
Library Resources & Technical Services INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
0.90
自引率
20.00%
发文量
25
期刊介绍: Library Resources & Technical Services (LRTS) is a peer-reviewed journal that takes a critical approach to the questions and challenges facing librarians and libraries with regard to: Collections Scholarly communication Preservation (including digitization) Acquisitions (including licensing and economic aspects of acquisitions) Continuing resources Cataloging (including descriptive metadata, authority control, subject analysis, and classification)
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