The impact of Industry 4.0 technologies and the soft side of TQM on organisational performance: a multiple case study analysis on manufacturing organisations

IF 3.8 Q2 MANAGEMENT

TQM Journal Pub Date : 2022-12-28 DOI:10.1108/tqm-01-2022-0022

Emanuele Gabriel Margherita, A. M. Braccini

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引用次数: 0

Abstract

PurposeThe purpose of this study is to explore how Industry 4.0 (I40) technologies support workers' engagement in soft total quality management (TQM) practices for organisational performance.Design/methodology/approachThe authors conducted a multiple case study of six Italian manufacturing organisations that operate with I40 production and implement TQM practices. The authors concentrated on the relationship between I40 technologies and soft TQM aspects.FindingsI40 technologies provide two forms of engagement with workers. Workers can act as machine supervisors and expert assembly operators. Organisations use five soft TQM practices to involve and develop workers for TQM that vary according to automation levels. The five soft TQM practices are top management design around workers, incremental trials with I40 technologies, worker empowerment, I40 sociotechnical collaboration and individual feedback systems.Originality/valueIn the literature that focusses primarily on how I40 technologies support the hard side of TQM by creating a data-driven and automated quality management system, the authors illustrate how the workforce can be engaged in I40 with five soft TQM practices to improve organisational performance. Thus, the authors complement the theory of hard and soft TQM aspects for I40 production systems.

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工业4.0技术和全面质量管理对组织绩效的软影响:制造企业的多案例研究分析

本研究的目的是探讨工业4.0 (I40)技术如何支持工人参与软全面质量管理(TQM)实践以提高组织绩效。设计/方法论/方法作者对六个意大利制造组织进行了多个案例研究，这些组织采用I40生产并实施TQM实践。重点讨论了I40技术与软TQM之间的关系。发现40技术提供了两种与员工接触的形式。工人可以担任机器主管和专家装配操作员。组织使用五种软TQM实践来参与和培养根据自动化水平不同的TQM工人。五种软TQM实践是围绕员工的高层管理设计、I40技术的增量试验、员工授权、I40社会技术协作和个人反馈系统。原创性/价值在主要关注I40技术如何通过创建数据驱动和自动化的质量管理系统来支持TQM的硬方面的文献中，作者说明了劳动力如何通过5个软TQM实践来参与I40以提高组织绩效。因此，作者补充了I40生产系统的硬全面质量管理和软全面质量管理理论。

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来源期刊

TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

9.10

自引率

0.00%

发文量

114

期刊介绍： Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.